Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Leigh

Tolland,CT

Summary

Driven professional with experience at Dunkin' Donuts, adept in maintaining high levels of customer satisfaction through exceptional service and outstanding team collaboration. Excelled in efficient cash handling and problem-solving, enhancing operational efficiency and fostering a positive atmosphere. Demonstrates strong espresso machine operation skills and a commitment to cleanliness, underpinning a reliable and adaptable work ethic.

Overview

5
5
years of professional experience

Work History

Barista

Dunkin' Donuts
12.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Bookkeeping Assistant

Julie Potvin
01.2020 - 11.2022
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
  • Updated financial records using various software programs for current, accurate accounts.
  • Improved financial reporting accuracy with meticulous data entry and reconciliation tasks.
  • Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
  • Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Safe Food Handling
  • Coffee machinery
  • Customer Service
  • Attention to Detail
  • Time Management
  • Adaptable and Flexible
  • Reliable and Dependable
  • Flexible Schedule
  • Resolving Complaints

Timeline

Barista

Dunkin' Donuts
12.2022 - Current

Bookkeeping Assistant

Julie Potvin
01.2020 - 11.2022

High School Diploma -

Penn Foster Career School

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Taylor Leigh