Taylor Lewis
Bedford,TX
Summary
Committed to delivering exceptional service and unparalleled support, I prioritize customer satisfaction. With a strong grasp of customer service best practices, I excel at exploring diverse solutions and effectively addressing customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everything Breaks
07.2023 - Current
- Effectively addressed and resolved customer issues
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Significantly boosted company revenue
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Community Loan Servicing
09.2020 - 12.2020
- Persuasively communicated loan terms to customers
- Visionary in implementing customer feedback
- Improved service delivery efficiency by 25%
- Used results-oriented approach to meet targets
- Achieved key performance targets through a focused and results-driven approach
- Meticulously analyzed loan terms to ensure optimal communication and customer satisfaction
- Ensured 100% accuracy in loan term analysis, enhancing customer trust
Data Entry Specialist
TD Ameritrade
01.2021 - 08.2022
- Streamlined data entry procedures, enhancing efficiency
- Managed sensitive data with utmost confidentiality
- Implemented innovative data validation techniques
- Revamped data entry workflow
- Applied advanced analytics to validate data integrity, ensuring error-free records
- Conducted in-depth data audits to ensure 100% accuracy
Lease End Specialist
American Honda Finance
06.2019 - 08.2020
- Managed lease-end processes at Honda Financial
- Reduced lease-end disputes by 15%
- Expert in lease contract interpretation
- Resolved complex lease-end issues
- Enhanced customer satisfaction during lease-end
- Applied expert knowledge of lease contracts to navigate and resolve complex issues efficiently
- Fostered a supportive customer service environment, directly contributing to enhanced lease-end experiences
- Employed meticulous attention to detail in interpreting lease contracts, resolving issues before escalation
Sales Representative
ADT Home Security
03.2023 - 07.2023
- Led ADT Home Security sales team
- Exceeded sales targets
- Exhibited authoritative leadership
- Addressed team conflicts effectively
- Improved team productivity
- Revolutionized client engagement, boosting satisfaction through innovative strategies
- Transformed ADT's sales approach
Bartender/Waitress
Norwegian Cruise Line
08.2022 - 01.2023
- Delivered high-quality service in a demanding cruise setting
- Collaborated with team to meet service goals
- Enhanced customer experience through personalized service
- Managed cash transactions accurately, ensuring financial integrity
- Eager to tackle new challenges and thrive in diverse environments, consistently enhancing team efficiency
- Expertly managed bar operations, ensuring top-notch service and customer satisfaction
- Thrived in a dynamic cruise environment, eagerly embracing and overcoming diverse challenges
Bartender
Goat and Vine
01.2023 - 03.2023
- Expertly mixed a variety of beverages, ensuring customer satisfaction
- Collaborated effectively with the team to enhance service speed
- Resolved customer complaints, improving overall customer experience
- Maintained cleanliness and organization of the bar area, adhering to health regulations
Server
Buffalo Wild Wings
03.2018 - 12.2018
- Efficiently handled customer orders and inquiries
- Kept dining area pristine and well-organized
- Teamed up with colleagues for seamless service
- Efficiently managed orders, ensuring high customer satisfaction and repeat business
- Maintained pristine dining area, adhering to health standards and enhancing dining experience
- Worked as part of a team to deliver seamless service, contributing to a positive work environment
- Proactively resolved complaints, turning dissatisfied guests into loyal customers
- Provided training to new staff on customer service excellence, uplifting team performance
Education
Associates of Science -
Mountain View College
Dallas, TX05.2020
Skills
- Leadership
- Conflict Resolution
- Productivity Improvement
- Revenue Growth
- Client Engagement
- Data collection
- Customer Satisfaction
- Data entry
- Critical thinking
- Customer service
- Administrative support
- Payment processing
Certification
- Language Assessment and Evaluation Certification – TESOL International Association or various accredited institutions.
Timeline
Customer Service Representative
Everything Breaks
07.2023 - Current
Sales Representative
ADT Home Security
03.2023 - 07.2023
Bartender
Goat and Vine
01.2023 - 03.2023
Bartender/Waitress
Norwegian Cruise Line
08.2022 - 01.2023
Data Entry Specialist
TD Ameritrade
01.2021 - 08.2022
Customer Service Representative
Community Loan Servicing
09.2020 - 12.2020
Lease End Specialist
American Honda Finance
06.2019 - 08.2020
Server
Buffalo Wild Wings
03.2018 - 12.2018
Associates of Science -
Mountain View College
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