Taylor Lindsay

Account Director experience continued..

• Served as primary contact for high-value clients by creating multi-channel digital marketing plans.
• Managed between 35-60 clients from onboarding and strategic planning, to launch and performance analysis.
• Minimum once-per-month reporting cadence for all clients, including calls, video conferencing, email reporting and customized reports or reporting decks.
• Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
• Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
• Gained 6+ months of team lead experience, providing leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Assisted management with team coaching and trainings, both as a group and on an individual basis per team member.

Account Manager experience continued..

• Began managing top-spend client accounts at the Evolve Tier.
• Analyzed customer data to identify trends in behavior and develop targeted strategies accordingly.
• Prepared and presented detailed reports summarizing campaign results, challenges, and growth opportunities to client executive leadership.
• Collaborated with other departments such as Sales, Creative, Accounting, Data and IT, to ensure smooth campaign development.
• Oversaw development of creative concepts for campaigns based on client objectives and target audiences.

• Acted as main point of contact in matters relating to client campaign development and performance.
• Managed a portfolio of up to 60 key accounts simultaneously while meeting project development and launch deadlines.
• Utilized CRM tools to track client interactions and account history.
• Listened to customer needs to identify and recommend best products and services.
• Renewed existing accounts by building relationships with clients.

• Prospected potential customers by cold calling and emailing businesses and individuals to introduce products and services.
• Conducted research of prospective clients in order to identify decision makers and contact them directly.
• Educated customers about features, benefits, advantages, pricing plans of the services provided by the organization.

• Provided administrative support to physicians, nurses, and other healthcare professionals.
• Performed clerical duties including filing and organizing patient charts and records.
• Transcribed orders from physician notes into the computer system.
• Greeted visitors and directed them to the proper area of the office.
• Prepared new patient files by entering demographic information into a computer system.