Taylor Logan
Pensacola,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pensacola Energy
PENSACOLA, FL
12.2021 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Deli Manager
Greer's CashSaver
PENSACOLA, FL
01.2015 - 12.2021
- Resolved problems or concerns to satisfaction of involved parties.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Trained new employees to perform duties.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Distributed food to service staff for prompt delivery to customers.
- Ensured that all food items were properly labeled according to local health department regulations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
Education
High School Diploma -
Escambia High School
Pensacola, FL06-2013
Skills
- Account Updating
- Complaint Resolution
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Payment Processing
- Adaptive Team Player
- Active Listening
- Positive and Professional
- Clerical Support
- Researching
- 10-Key
- Problem-Solving Abilities
- Microsoft Excel
- Multi-Task Management
- Microsoft Outlook
- Problem Resolution
- Customer Consulting
- Customer Relations
- Office Equipment Proficiency
- Customer Service
- Critical Thinking
- Courteous Demeanor
- Credit Card Payment Processing
- Call Center Operations
References
References available upon request.
Timeline
Customer Service Representative
Pensacola Energy
12.2021 - 01.2024
Assistant Deli Manager
Greer's CashSaver
01.2015 - 12.2021
High School Diploma -
Escambia High School
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