Taylor Logan
Phoenix,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Ally Pediatric Therapy
01.2024 - Current
- Create and uphold schedules in accordance with clinical recommendations
- Oversee call-offs and cancellations to minimize hour reductions
- Manage the scheduling inbox and update the client activity log
- Promptly inform families of cancellations within a 30-minute notice window
- Dispatch session-converting email reminders to staff
- Input client schedules and update codes and providers as needed
- Maintain staff schedules in Kronos
- Review and make decisions on timesheet change requests
- Uphold a clean, organized, and well-supplied clinic environment
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Volunteer
Arizonans for Children
02.2024 - 06.2024
- Utilized knowledge of child development to conduct safe, supervised visits with family members
- Monitored child/family interaction during visitation per program standards
- Redirected families and provided feedback as needed
- Provided factual visit documentation per program standards and by established deadlines
- Exercised judgment to intervene as an advocate for clients in emergency and crisis situations
- Maintained clean, neat, and operational facilities to serve program needs.
Front Desk Associate
Planet Fitness
06.2023 - 01.2024
- Welcoming and registering both members and guests
- Handling phone inquiries and delivering excellent customer service
- Coordinating appointments and classes
- Managing payment transactions and ensuring accurate recordkeeping
- Supporting membership sales and renewals
- Updating member details in the database
- Contributing to marketing and promotional efforts
- Keeping the reception area tidy and organized
- Aiding in gym equipment maintenance
- Overseeing supply and inventory orders
- Addressing and resolving customer complaints
- Providing general administrative assistance as required
Behavioral Technician
Centria Healthcare
12.2021 - 01.2024
- Provided 1:1 therapy to children between the ages of 5-21 years old who have been diagnosed with behavioral disorders and autism spectrum disorders in a home and school settings
- Implemented ABA techniques that will assist patients with day to day activities
- Monitored their behavior, recorded and collected data on patients' progress, and communicated with clients
- Monitored maladaptive behaviors and implemented behavioral intervention plans
- Worked closely with a Board-Certified Behavioral Analyst to assist development in the treatment plans
General Manager
Sauced and Loaded Chicken Wings
02.2019 - 01.2022
- Manager of 3 separate locations
- Managed daily operations of locations, set adequate staffing of all locations to maintain proper functionality
- Ensured company standards for quality and service expectations were met by front office staff and kitchen staff
- Hired, trained and handled recruitment both front counter and kitchen staff
- Responsible for monthly inventory, maintain vendor relations assign task to cooks to insure preparation and presentation of food is handled at high level
- Verified monitory intake on daily basis, ensure balance are even or positive
- Handled customer complaints in person and also via Social media (Google Review, etc)
Education
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2024
Associate of Science - Behavioral Health Sciences
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2023
Associate of Arts - Emphasis in Psychology
Maricopa Community Colleges, Glendale Community College
Glendale, AZ01.2021
High School -
Ironwood High School
01.2019
Skills
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Staff Coordination
- Attention to Detail
- Strategic Planning
- Critical Thinking
- Scheduling proficiency
- Office Administration
- Telephone Etiquette
- Customer service and support
- Administrative duties
Certification
- First Aid Certified
- CPR Certified
- QBS Safety Trained
- Youth Mental Health First Aid Certified
- Nonviolent Crisis Intervention Certified
- Applied Suicide Intervention Skills Certified
- Basic Behavioral Health Sciences Certified
- Advanced Behavioral Health Sciences Certified
- Seizure Recognition and First Aid Certified
Timeline
Volunteer
Arizonans for Children
02.2024 - 06.2024
Scheduling Coordinator
Ally Pediatric Therapy
01.2024 - Current
Front Desk Associate
Planet Fitness
06.2023 - 01.2024
Behavioral Technician
Centria Healthcare
12.2021 - 01.2024
General Manager
Sauced and Loaded Chicken Wings
02.2019 - 01.2022
High School -
Ironwood High School
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College
Associate of Science - Behavioral Health Sciences
Maricopa Community Colleges, Glendale Community College
Associate of Arts - Emphasis in Psychology
Maricopa Community Colleges, Glendale Community College
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