Taylor Logan

• Evaluated and selected prospective accounts to increase business and revenue.
• Gained market share in new sales performance through aggressive team training.
• Provided support during large-scale events such as conventions, conferences, or trade shows.
• Created comprehensive reports on group sales performance for management review.
• Conducted market research and reported on competitors.
• Monitored inventory levels of products or services sold through group sales channels.
• Resolved customer complaints quickly and professionally while adhering to company standards.
• Used change methodologies to increase sales and led projects for increased productivity.

• Maintained updated knowledge through continuing education and advanced training.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Maintained all hotel groups contracted with the hotel.
• Processed hotel commissions, rebates, and all group billing.

• Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
• Maintained an up-to-date database of prospective clients and their contact information.
• Negotiated deals and handled complaints or objections.
• Resolved customer complaints regarding sales and service.
• Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
• Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.

Assist incoming guests with verifying their reservations, and distributing room keys. Answer incoming calls, print reports, and create mobile check-ins. Handle guest concerns and complaints.