Taylor Lomax
8559 Indian Road Gloucester,VA
Summary
Dedicated health professional with over two years of experience, specializing in physical, occupational, and speech therapy techniques for children. Proven ability to enhance customer satisfaction through effective communication and problem-solving in fast-paced environments. Committed to continuous learning and pursuing a career as a physical therapy assistant while delivering exceptional service as a Player Services Representative in high-volume casino settings. Recognized for strong multitasking skills and a talent for adapting to new challenges while ensuring positive guest experiences.
Overview
11
11
years of professional experience
Work History
Player Services Representative
Rosie's Gaming Emporium
Hampton, VA
11.2021 - Current
- Verified identification cards prior to allowing access to gaming areas.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Provided assistance to new players by teaching them game rules and strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensured proper handling of sensitive documents such as credit applications, check cashing forms, and other paperwork.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated effectively with supervisors regarding any issues that arose during shifts.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed cashiering duties including cashing out chips, coins, and tokens for patrons.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Processed player signups and registrations for tournaments and promotions.
- Maintained up-to-date knowledge of all gaming products available at the casino.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Reconciled customer accounts when necessary to resolve discrepancies.
- Verified customer identification to ensure compliance with gaming regulations.
- Balance daily financial records by reconciling transaction summaries.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Organized paperwork associated with casino cage operations such as check-cashing forms, customer credit applications.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Processed check cashing requests within established limits.
- Balanced the cash drawer at the beginning and end of each shift.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Assisted in training new employees as needed.
- Redeemed coins and tokens for cash at customer request.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Checked identifications to verify patrons' ages.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Maintained an accurate record of all transactions in the casino's computer system.
Homemaker
Sanders Rehabilitation
Gloucester, VA
03.2014 - Current
- Managed kitchen operations, ensuring timely meal preparation.
- Maintained cleanliness of work areas and equipment.
- Maintained proper storage practices to prevent food waste.
- Followed approved methods to prepare a range of foods as directed by supervisors.
- Maintained records of temperatures for food and storage locations like refrigerators and freezers.
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Arrange food trays over warmers for immediate service.
Nurses Aide
Sanders Assisted Living
Gloucester, VA
08.2015 - 11.2015
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients in performing daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients' dietary restrictions, food allergies, and preferences to ensure the patient receives an appropriate diet.
- Measure and record food and liquid intake, or urinary and fecal output, reporting changes to medical or nursing staff.
- Gather information from caregivers, nurses, or physicians about patient conditions, treatment plans, or appropriate activities.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Remind patients to take medications or nutritional supplements
- Feed patients or assist patients to eat or drink
- Supply, collect, or empty bedpans
- Undress, wash, and dress patients who are unable to do so for themselves
- Communicate with patients to ascertain their feelings, needs for assistance, or social and emotional support.
- Lift or assist others in lifting patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Prepare or serve food trays.
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Record the height or weight of patients.
- Assist nurses or physicians in the operation of medical equipment, or the provision of patient care.
- Collect specimens, such as urine, feces, or sputum.
- Apply clean dressings, slings, stockings, or support bandages under the direction of a nurse or physician.
- Carried out bed-making tasks.
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
- Position or hold patients in position for medicine or cream to apply to them.
- Provide information such as directions, visiting hours, or patient status information to visitors or callers.
Nurses Aide
Walter Reed Convalescent & Rehabilitation Center
Gloucester, VA
05.2012
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Remind patients to take medications or nutritional supplements
- Feed patients or assist patients to eat or drink
- Supply, collect, or empty bedpans
- Undress, wash, and dress patients who are unable to do so for themselves
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
- Prepare or serve food trays
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Record height or weight of patients
- Collect specimens, such as urine, feces, or sputum
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Change bed linens or make beds
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
- Provide information such as directions, visiting hours, or patient status information to visitors or callers
- Stock or issue medical supplies, such as dressing packs or treatment trays
Education
High School Diploma -
Gloucester High School
Gloucester, VASkills
- Active Learning
- Active Listening
- Time Management
- Customer and Personal Service
- Complaint handling
- Goal oriented
- Loyalty promotion
- Check-in coordination
- Tourism industry insight
- Flexible schedule
- Financial transactions
- Detail-oriented
- Basic accounting
- Information protection
- Guest orientation
- Customer service
- Computer skills
- Documentation and reporting
- Services and amenities promotion
- Payment processing
- Guest relations
- Cash handling experience
- Verbal and written communication
Volunteer Experience
- Bayside Therapy, Volunteer
- Free Clinic, Volunteer
References
References available upon request.
Timeline
Player Services Representative
Rosie's Gaming Emporium
11.2021 - Current
Nurses Aide
Sanders Assisted Living
08.2015 - 11.2015
Homemaker
Sanders Rehabilitation
03.2014 - Current
Nurses Aide
Walter Reed Convalescent & Rehabilitation Center
05.2012
High School Diploma -
Gloucester High School
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