Taylor London
Pottstown,Pennsylvania
Summary
I graduated from a private Christian school and I am currently studying Criminal Justice. I have modeled for a family business (LvbStyle.com) for many years.
Overview
10
10
years of professional experience
Work History
Model/Customer Service Assistant
Lakinah Taylor
Pottstown, Pennsylvania
07.2014 - Current
- Offered basic technical support for clients on wide range of company products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Provided ongoing guest service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended products to customers, thoroughly explaining details.
Hostess/Server
Plaza Vazquez
Pottstown, PA
07.2021 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items and recorded order information.
Education
No Degree - Criminal Justice
Montgomery County Community College
Pottstown, PAHigh School Diploma -
West-Mont Christian Academy
Pottstown, Pa06.2020
Skills
- Point of Sale Systems
- Workflow Coordination
- Team Player
- Food and Beverage Service
- High Energy and Stamina
- Verbal and Written Communication
- Warm and Friendly
- Relationship Building
- Able to Lift 30 Pounds
- Menu Recommendations
- Cool Under Pressure
- Service-Oriented
Theatre, piano, criminal justice, cooking, reading, art, and studying music.
I have participated in lead roles in my high school theatre department for a few years. I have been in 3 productions so far as a lead role, however I also helped with costumes and stage design. I've been playing piano for one year and a half so far, it is one of my favorite hobbies. Criminal Justice is my current college major and I am very interested in it. I cook a lot of my meals and I enjoy making new recipes often. I loved reading and I still do read as often as I can. Studying music is something I started recently, I enjoy it because it helps me with my piano and violin practices.
Timeline
Hostess/Server
Plaza Vazquez
07.2021 - 08.2021
Model/Customer Service Assistant
Lakinah Taylor
07.2014 - Current
No Degree - Criminal Justice
Montgomery County Community College
High School Diploma -
West-Mont Christian Academy
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