Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor London

Pottstown,PA

Summary

I grew up in a very business-oriented environment, having both worked and modeled under my mom's fashion website for a decade and continue to do so. I am very familiar with working in human resources, customer service, organizing documentation, and internal operations in leadership/management positions. I am knowledgeable in data entry and logging seeing as my current job has me managing associates scheduling and organizing orders, and more. I am dedicated to offering exceptional assistance to team members and clients. I am skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities, I work well in group-centered environments. I present myself as a friendly Leader/Manager with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Overview

12
12
years of professional experience

Work History

Leader/Manager

Ulta Beauty Inc.
08.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate them toward more efficient work.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coordinated merchandising, promoting new products, and increased brand awareness.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with the supervisor to resolve them.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Model

Lakinah Taylor
01.2012 - Current
  • Promoted products and services by posing for commercials, live shows and photo shoots for LVBStyle.com.
  • Modeled garments such as dresses, coats, suits, etc.
  • Placed items on tables to create proper mood and aesthetic appeal.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Maintained high levels of professionalism in shoots.
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Applied makeup in accordance with clothing style.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Applebee's Grill and Bar

Rose Corp.
11.2021 - 07.2022
  • As a hostess, I greeted customers as they came in and was sure to provide them with requested services.
  • Always found ways to ensure customer satisfaction.
  • Delivered food to customers at bar and tables.
  • Made customers feel welcome and greeted them with a friendly demeanor.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.

Education

High School Diploma -

Montgomery County Community College
Pottstown, PA
06.2023

High School Diploma -

West-Mont Christian Academy
Pottstown, PA
07.2020

Skills

  • Customer Satisfaction Promotion
  • Documentation and Reporting
  • Office Management
  • Administrative Support
  • Data Entry
  • Guest Satisfaction
  • Professional Relationships
  • Social with Customers and Staff
  • Guest Supervision
  • Working Quickly
  • Cooperative and Good Natured
  • Technical Support

Timeline

Leader/Manager

Ulta Beauty Inc.
08.2022 - Current

Applebee's Grill and Bar

Rose Corp.
11.2021 - 07.2022

Model

Lakinah Taylor
01.2012 - Current

High School Diploma -

Montgomery County Community College

High School Diploma -

West-Mont Christian Academy
Taylor London