Taylor Lorber
Charlottesville,Virginia
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
- Both( Jcrew and W&S) hired me to help oversee store concept changes . J.Crew switched our store to a different brand within the same company and so did W&S. both of these stores wanted to try a new concept in the area i was a key person involved in helping oversee these changes and helping our customers and employee's understand the process , differences and provide help where needed to maintain a mutually beneficial relationship. with both situations these efforts were successful.
Overview
7
7
years of professional experience
Work History
Assistant Manager
J. Crew
Charlottesville, VA
02.2018 - 03.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Williams Sonoma Inc
Charlottesville, VA
05.2016 - 05.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Helped With inventory overhaul. store was open for 2 years without proper inventory counts. i was brought on to help get the inventory back on track and oversee the overhaul needed to affirm inventory issues
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Sales Associate
J Crew
Charlottesville, VA
03.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
Key Holding Sales Associate
Sunglasses Hut
Charlottesville, VA
01.2015 - 02.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Business
PVCC
CharlottesvilleHigh School Diploma -
Tandem Friends School
Charlottesville Va05.2009
Skills
- Project Proposals
- Corporate Social Responsibility
- Sales Strategies
- Vendor Performance Monitoring
- Performance Tracking and Evaluations
- Business Management Principles
- Customer Service
- Sales Monitoring
- Administration and Reporting
- Shift Coverage
- Financial Forecasting
- Managing Operations and Efficiency
- Inventory Distribution
- Reporting Processes
- Inventory Management Software
- Product Replenishing
- Shipping and Receiving
- Inventory Counts
- Incoming Shipments Review
- Outgoing Shipments Oversight
- Client Base Retention
- Company Inventory Oversight
- Calendar and Scheduling Software
- Daily Operations Management
- Bookkeeping
Timeline
Assistant Manager
J. Crew
02.2018 - 03.2021
Assistant Manager
Williams Sonoma Inc
05.2016 - 05.2018
Sales Associate
J Crew
03.2016 - 03.2017
Key Holding Sales Associate
Sunglasses Hut
01.2015 - 02.2016
No Degree - Business
PVCC
High School Diploma -
Tandem Friends School
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