Taylor Love
Customer Service Sales Proffessional
Lawrenceville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Manager of Operations
Alcohol Heroes
Atlanta, GA
02.2020 - Current
- Supervised team of employees, scheduled work hours, trained new staff, and resolved employee conflicts
- Assisted in recruiting, hiring and training of team members.
- Worked side-by-side with business owner to address company's pain points and KPIs
- Collaborate with event planners, wedding venues, and corporate event organizers to service events.
- Help expand client base to reach and secure recurring bookings for variety of events.
- Partnered with vendors and suppliers to effectively manage and budget.
- Improve customer satisfaction, and drive business growth in competitive market to over 22%.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited organization''s bottom line results
Assistant Office Manager
TitleMax
Lawrenceville, GA
01.2018 - 02.2020
- Played key role in helping team produce results while in fast-paced, dynamic environment
- Maintain customer information in Point of Sale system with accuracy and integrity.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
Office Manager
Denistry At Mills
Lawrenceville, GA
04.2016 - 01.2018
- Building strong team that supports happy doctor and happy satisfied patients.
- Being liaison between doctor and team and doctor patients
- Track and measure practice success
- Ability to manage schedules for optimal productivity and efficiency
- Supervise office staff of 5 employees, including hiring, training, and performance management
- Excellent communication, problem solving and leadership skills
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Updated reports, managed accounts, and generated reports for company database
Brand Ambassador/Sales Specialist
360 Events And Promotions
Lawrenceville, GA
06.2014 - 08.2016
- Collaborated with marketing team to create and implement promotional campaigns.
- Developed creative displays and signage to draw customers to products.
- Provided exceptional customer service to drive satisfaction.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Greeted customers warmly and pleasantly answered inquiries.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign
- Help increase sales to over 10% monthly
Education
Some College (No Degree) - Business Management/ Marketing
Gwinnett Technical College - Some College
Lawrenceville, GA 08.2014 - 05.2016
High School Diploma -
West High School
Madison, WI 08.1995 - 08.1998
Skills
Timeline
Manager of Operations
Alcohol Heroes
02.2020 - Current
Assistant Office Manager
TitleMax
01.2018 - 02.2020
Office Manager
Denistry At Mills
04.2016 - 01.2018
Some College (No Degree) - Business Management/ Marketing
Gwinnett Technical College - Some College
08.2014 - 05.2016
Brand Ambassador/Sales Specialist
360 Events And Promotions
06.2014 - 08.2016
High School Diploma -
West High School
08.1995 - 08.1998