Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Love

Jacksboro,TN

Summary

Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Proficient at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Tennessee Urology Associates
12.2023 - Current
  • Scanned and uploaded medical records into electronic medical records system.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Sent outbound referrals for patients when provider was referring to outside facilities.
  • Surgery scheduling for all Urology procedures IV sedation and Local Sedation.

Caregiver

Beehive Homes Assisted Living
12.2019 - 06.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Banker II

First US Bank
02.2023 - 09.2023
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Financial Service Officer

ORNL FEDERAL CREDIT UNION
07.2022 - 02.2023
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
  • Optimized investment portfolios through in-depth market research and analysis of economic trends.
  • Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
  • Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
  • Assisted with the development of training materials for new hires to ensure consistent knowledge and performance across the team.

Teller

ORNL FEDERAL CREDIT UNION
07.2021 - 07.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Front Desk Receptionist

Eastlake Medical
11.2020 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Teacher Assistant

Jacksboro Middle School
08.2018 - 12.2020
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.

Secretary/Receptionist

Powell Valley heating and air
06.2016 - 07.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Education

High school diploma -

Cumberland Gap High School
05.2015

Bachelor of Science - Mathematics Education

Western Governors University
Salt Lake City, UT
05-2026

Associate of Science - General Studies

Roane State Community College
Harriman, TN
12-2024

Skills

  • Electronic health records management
  • Medical office procedures
  • Medical records filing
  • Insurance verification
  • Medical records management
  • Patient confidentiality
  • Release of information
  • Telephone etiquette
  • Patient medical records maintenance
  • Scanning and imaging software
  • New patient chart preparation
  • Work well independently
  • Oral communication
  • Small group instruction
  • Skills development
  • Attention to detail
  • Time management
  • Listening skills
  • Customer service
  • Scheduling
  • Appointment scheduling
  • Office organization
  • Filing

Certification

  • Driver's license
  • CPR Certification
  • ABC
  • June 2022 to June 2027
  • Driver's License
  • May 2017 to May 2025
  • BLS Certification

Timeline

Medical Records Specialist

Tennessee Urology Associates
12.2023 - Current

Personal Banker II

First US Bank
02.2023 - 09.2023

Financial Service Officer

ORNL FEDERAL CREDIT UNION
07.2022 - 02.2023

Teller

ORNL FEDERAL CREDIT UNION
07.2021 - 07.2022

Front Desk Receptionist

Eastlake Medical
11.2020 - 07.2021

Caregiver

Beehive Homes Assisted Living
12.2019 - 06.2024

Teacher Assistant

Jacksboro Middle School
08.2018 - 12.2020

Secretary/Receptionist

Powell Valley heating and air
06.2016 - 07.2020

High school diploma -

Cumberland Gap High School

Bachelor of Science - Mathematics Education

Western Governors University

Associate of Science - General Studies

Roane State Community College

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Taylor Love