Taylor Lovett
Summary
Dynamic customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Fluent360
01.2022 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Customer Experience Manager
Wildlogic
08.2021 - 04.2022
- Designed targeted campaigns to address specific pain points identified through customer surveys, leading to increased satisfaction levels among target demographics.
- Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Client Relations Specialist
Wright Creative Agency
06.2021 - 01.2022
- Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
- Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
- Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
Digital Account Manager
Kno Media
01.2021 - 08.2021
- Designed and implemented digital, web and social strategies to align with client business goals.
- Led successful campaign launches by coordinating efforts across various departments ensuring timely delivery of assets and materials required for implementation.
- Optimized clients'' online presence through continuous monitoring, analysis, and adjustment of digital marketing strategies.
Digital Associate
Good Friends Studio
07.2020 - 01.2021
- Analyzed and reported digital campaign performance with focus on program optimization.
- Improved overall client retention rates through proactive account management and consistent performance reviews.
- Streamlined internal processes for improved efficiency in managing multiple digital accounts simultaneously.
- Developed strong relationships with clients, fostering trust and open communication for better account management
Education
Bachelor of Science - Psychology
Thomas Jefferson University
Philadelphia, PASkills
- Problem-solving
- Customer relationship management (CRM)
- CRM software
- Data entry
- Conflict resolution
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Support Specialist
Fluent360
01.2022 - 01.2024
Customer Experience Manager
Wildlogic
08.2021 - 04.2022
Client Relations Specialist
Wright Creative Agency
06.2021 - 01.2022
Digital Account Manager
Kno Media
01.2021 - 08.2021
Digital Associate
Good Friends Studio
07.2020 - 01.2021
Bachelor of Science - Psychology
Thomas Jefferson University
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