Summary
Overview
Work History
Skills
Awards And Acknowledgments
Certification
Timeline
Generic

Taylor Lowery

Saint Augustine,FL

Summary

Highly-motivated manager with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivating Team Leader, possessing excellent leadership and planning abilities. Focused on delivering high-quality results on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Experience Representative

Island Doctors
St Augustine, Florida
02.2024 - Current
  • Collaborated with other departments to ensure that patient needs were met in a timely manner.
  • Developed strategies for improving customer service processes based on feedback from patients and employees.
  • Assisted in training for Patient Experience on policies, procedures and best practices.
  • Participated in departmental meetings to discuss ways of enhancing the overall patient experience.
  • Drafted educational brochures and informative newsletters for patients and staff.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.

Supervisor of Regional Marketing

Island Doctors
Saint Augustine, FL
01.2023 - Current
  • As the Regional marketing supervisor, I now oversee all marketing and recruitment efforts for the state.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • I am responsible for each regionals accountability for monthly numbers, booking events, and making connections in the community
  • I maintain our relationships between our carriers we accept in the office
  • I attend regular strategy meetings, discuss growth and development, innovative ideas, and ways to partner in the communities.
  • Directed and supervised team of 9 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Regional Marketing Manager

Island Doctors
Putnam, Alachua, and Marion & Sumter Counties
06.2018 - 01.2023
  • My duties as a Regional Manager are to maintain and increase recruitment for the region I oversee
  • I generate leads, calls, and opportunities for the different offices, attended weekly events where I meet and greet with future potential patients and community partners
  • Planned and coordinated regional promotional activities, including trade shows, conferences, and other events.
  • Also stay ahead of changes in the marketing environment to best serve the objectives of the organization and adjust plans accordingly.
  • Developed and implemented regional marketing strategies to maximize ROI.
  • Collaborated closely with the sales team to identify target markets for specific products or services.
  • Monitored competitor activity in the region to stay ahead of trends and leverage opportunities.
  • Coordinated with internal teams across departments such as design, production, legal, finance.
  • Managed communications campaigns utilizing multiple channels such as email newsletters, social media posts, press releases.
  • Planned advertising campaigns for online, print and other mediums.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Supervised creation of marketing materials and collateral.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Coordinated marketing events for showcasing product and service offerings.

Youth Director

St. Augustine Shores United Methodist Church
07.2017 - 02.2020
  • My duties as the Youth Director, I hold a weekly class every Wednesday evening where we have events, and spend time together studying lessons, and doing projects, I also plan their schedule, maintain and plan the Youth Group budget
  • Also producing fundraisers, functions and keeping supplies for group prepared.

Marketing Coordinator

Island Doctors
10.2016 - 06.2018
  • My duties as A Marketing Coordinator are Markets products by developing and implementing marketing and advertising campaigns; tracking data; maintaining databases; preparing reports, conducting call campaigns, time management, coordinating inbound leads from offices, also maintaining phones, and helping with patient questions.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
  • Participated in brainstorming sessions to generate ideas for new products or services.
  • Delivered administrative support services to improve marketing efforts.

Skills

  • Word
  • Excel
  • CRM
  • Salesforce
  • Team building
  • Communication
  • Market Planning
  • Field management & Marketing
  • Project management
  • Organization
  • Time management
  • Customer service
  • Process Implementing
  • Team Management
  • Project Support
  • Sponsorship planning
  • Administrative Support
  • Campaign tracking
  • CMS
  • Sales Techniques
  • Direct Mail Campaigns
  • Customer Engagement
  • Presentation Development
  • Campaign Development
  • Project Management
  • Developing campaigns
  • Planning events

Awards And Acknowledgments

Certificate of appreciation for my continuous contributions and support for Veterans Day 2022 from The American Legion Tri-City Post 18

Certification

  • Currently taking Agent Pre-Licensing Course is designed to meet the requirements for the 2-40 Health Insurance.

Timeline

Patient Experience Representative

Island Doctors
02.2024 - Current

Supervisor of Regional Marketing

Island Doctors
01.2023 - Current

Regional Marketing Manager

Island Doctors
06.2018 - 01.2023

Youth Director

St. Augustine Shores United Methodist Church
07.2017 - 02.2020

Marketing Coordinator

Island Doctors
10.2016 - 06.2018

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Taylor Lowery