Carla Miranda
Office Manager
Madera,United States
Summary
Multifaceted Office Manager with an extensive background in a variety of administrative management duties. Works well in high-pressure settings especially effective at fielding phone calls, coordinating with customers and serving as the liaison between different substations.
Hardworking, goal oriented and versatile with proven organization skills and thorough knowledge of policies and procedures. Excellent communication and customer service skills with extensive strategic planning capabilities.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Office Manager
SmileRite Family Dentistry
Madera, CA
09.2016 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Overseas all aspects of two doctors, 10 employees of dental practice.
- Maintained payroll information by calculating, collecting and entering data.
- Manage and maintain of safety regulations and compliance standards according to state standards
Receptionist
Charles Lutz DDS
Madera, CA
01.2001 - 08.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments
- Maintained energy and enthusiasm in fast-paced environment.
Education
Associate of Science -
San Joaquin Valley College
Fresno, CA 08.1998 - 06.2000
High School Diploma -
Madera High
Madera, CA 08.1994 - 06.1997
Skills
Administrative Management
undefinedCertification
CM - Certified Manager Certification
Timeline
Office Manager
SmileRite Family Dentistry
09.2016 - Current
Receptionist
Charles Lutz DDS
01.2001 - 08.2016
Associate of Science -
San Joaquin Valley College
08.1998 - 06.2000
High School Diploma -
Madera High
08.1994 - 06.1997
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