Summary
Overview
Work History
Education
Skills
Timeline
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Taylor L. Seamon

Taylor L. Seamon

Ovid,NY

Summary

Dedicated customer service professional with a track record of delivering exceptional support in high-pressure environments. Demonstrates strong communication and organizational skills, effectively resolving customer complaints while maintaining professionalism. Committed to fostering positive customer experiences through proactive problem-solving and meticulous attention to detail.

Overview

8
8
years of professional experience

Work History

Online Order Picking

Walmart
Ithaca, NY
08.2024 - Current
  • Acknowledged and greeted customers with a smile.
  • Assisted customers in locating desired products.
  • Reading incoming orders, selecting the correct products from the correct locations in the store, and staging them for delivery/pick up.
  • Operate handling equipment, update inventory counts, and perform general warehouse duties to ensure customers receive correct products.

Associate Lead With Key

PetSmart
Ithaca, NY
03.2023 - 08.2024
  • Greet every customer with a smile and offer assistance finding products during their time in store.
  • Answer the phone, pick online orders, and help at the cash register to ensure customers do not wait in line for an excessive amount of time.
  • Recommending and selecting products and services based on pet parent needs.
  • Answering questions regarding products and services
  • Educating pet parents on non-medical pet care such as housebreaking, flea & tick control, and behavioral training options.

Crew Member

Dunkin Donuts
Ithaca, NY
08.2022 - 03.2023
  • Accurately cash out customers effectively in a fast-paced environment.
  • Providing friendly service and answering questions about the menu.
  • Working well with others to meet customer needs
  • Following food safety, sanitation, and safety guidelines
  • Promote new drinks and food products or fundraising events.

Teller 1

Community Bank N.A
Ovid, NY
08.2021 - 04.2022
  • Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
  • Presenting and explaining fees, including overdraft or processing fees.
  • Placing outbound calls for returned mail, ensuring we have up-to-date contact information on file for each client.
  • As the safety team lead, I would ensure that the facility is neat and clean at all times-both inside and outside.

Assistant Manager

Dollar General
Interlaken, NY
02.2020 - 03.2021
  • Greeting customers, operating the cash register, and providing excellent customer service.
  • Opening and closing the store, ensuring the store is clean and organized, and adhering to company policies and procedures.
  • Ensuring the financial integrity of the store, including cashier accountability, key control, and cash control procedures.
  • Maintaining accurate inventory levels, receiving, stocking, and rotating merchandise.

Crew Member

McDonald's
Ovid, NY
09.2016 - 02.2020
  • Greeting customers, taking orders, and providing quick and accurate service.
  • Working with other crew members and managers to meet goals and deliver a great customer experience
  • Preparing and assembling food orders.
  • Keeping the restaurant clean and sanitary, and ensuring items are well stocked.

Education

High School Diploma -

South Seneca High School
06.2018

Skills

  • Customer relations
  • Active listening
  • De-escalation techniques
  • Account updating
  • Positive and professional
  • Creative problem solving

Timeline

Online Order Picking

Walmart
08.2024 - Current

Associate Lead With Key

PetSmart
03.2023 - 08.2024

Crew Member

Dunkin Donuts
08.2022 - 03.2023

Teller 1

Community Bank N.A
08.2021 - 04.2022

Assistant Manager

Dollar General
02.2020 - 03.2021

Crew Member

McDonald's
09.2016 - 02.2020

High School Diploma -

South Seneca High School

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Taylor L. Seamon