Taylor Luna
Santa Ana,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pizzeria Mozza
01.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Bar Manager
Pizzeria Mozza
01.2023 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Increased sales [Number]% annually by creating and implementing marketing plans, menus, specials and promotions.
- Created engaging events such as themed nights or tastings to attract new clientele and foster customer loyalty.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
Lead Waiter
Pizzeria Mozza
08.2018 - Current
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Assisted in inventory management, contributing to cost control measures and accurate stock levels for smooth restaurant operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Trained staff members on use of POS system.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Education
Bachelor of Science -
Long Beach City College
Long Beach, CA05-2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Operations Management
- Customer rapport
- Customer Relationship Management (CRM)
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Timeline
Assistant Manager
Pizzeria Mozza
01.2023 - Current
Restaurant Bar Manager
Pizzeria Mozza
01.2023 - Current
Lead Waiter
Pizzeria Mozza
08.2018 - Current
Bachelor of Science -
Long Beach City College
Similar Profiles
Harsh EngineerHarsh Engineer
Line Cook at Pizzeria MozzaLine Cook at Pizzeria Mozza
Rylee LibeauRylee Libeau
Senior Waitstaff at Mozza MozzaSenior Waitstaff at Mozza Mozza
Juan GarretonJuan Garreton
Lead Prep Cook at Osteria MozzaLead Prep Cook at Osteria Mozza