Taylor Lynch
Springfield,VA
Summary
With over seven years of experience in customer service and a seasoned background in behavioral health and hospital environments, I am professionally eager to transition into a challenging role in child and adolescent psychology. Having different, diverse skill sets can make a significant impact on the lives of young individuals. With my leadership abilities and strong work ethic, I can foster positive development and provide compassionate care within a collaborative team dynamic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Army Installation Management Command
04.2024 - Current
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Developed and implemented fun, educational activities for children of varying ages.
Mental Health Technician II
Inova
04.2022 - Current
- I take and monitored vital signs, administered medications, and managed patient behavior.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Organized recreational activities to assist in patient recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patient confidentiality under HIPAA regulations.
- Resolved problems, improved operations, and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Hostess/ Floor Conductor Trainer
Yard House
07.2020 - 03.2023
- Conducts training and educational programs, on-the-job training, and colleague orientation
- Providing accurate wait times and monitoring waiting lists
- Book reservations and all other inquiries in timely fashion
- Manage floor plans and how to arrange seating for guest and servers
- Take to-go orders and provide excellent service
- Notify managers as soon as guest is particularly unhappy.
- Trained and mentored over 10 new personnel hired to fulfill various roles.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
Retail / Commercial Parts Professional
Advance auto parts
08.2017 - 04.2022
- Execute merchandise moves, stocking and display with high housekeeping standards
- Managed store-to-store transfers and drivers being dispatched to commercial shops
- Managed core and defect manifest sent to warehouses and ensured proper billing
- Ensured proper presentation on sales displays
- Executing daily, weekly, and period goals to drive profitable retail growth by producing consistently high sales averages
- Helped maintain cleanliness and professional appearance of sales area, service counter, and stockroom
- Conducted consistent monthly inventory adjustments to ensure product availability for online use
- Reconciled cash drawer during the start and end of each shift, accounting for errors and resolving discrepancies
Education
Anticipated Bachelors - Social Work
Virginia Commonwealth University
02.2024
Associate of Science - Criminal Justice/ Social Science
NORTHERN VIRGINIA COMMUNITY COLLEGE
05.2020
Skills
- CPR Certified
- BLS Certified
- First-Aid Certified
- AED Certified
- Client relationship building
- De-Escalation Techniques
- Organization and Time Management
- Quick to embrace challenges and change
- Issue resolution
- Curriculum planning
- Parental involvement
Certification
- CPR Certification
- BLS Certification
- First Aid Certification
- AED Certification
Timeline
Child and Youth Program Assistant
Army Installation Management Command
04.2024 - Current
Mental Health Technician II
Inova
04.2022 - Current
Hostess/ Floor Conductor Trainer
Yard House
07.2020 - 03.2023
Retail / Commercial Parts Professional
Advance auto parts
08.2017 - 04.2022
- CPR Certification
- BLS Certification
- First Aid Certification
- AED Certification
Anticipated Bachelors - Social Work
Virginia Commonwealth University
Associate of Science - Criminal Justice/ Social Science
NORTHERN VIRGINIA COMMUNITY COLLEGE
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