Taylor Maciejewski
Elizabethtown
Summary
Gifted Technical Support Representative with a talent for understanding the needs of both business and end users. Well-versed in troubleshooting and providing desktop support on Windows and Mac systems. Proven skill in quickly resolving problems on the first call, delivering exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Penn State Hershey Medical Center
10.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
Substitute Teacher
Shamokin Area School District
09.2023 - 05.2024
- Maintained student conduct in the classroom, swiftly analyzing lesson plans, and producing reports to show the student's daily progress
- Provided classroom instruction outlined in teacher's lesson plans
- Provided notes and reports on school day activities to primary teacher.
IT & Analytics Graduate Assistant
Bloomsburg University
08.2022 - 08.2023
- Research proofing for a Literature Project
- Reviewed, categorized & researched different blockchain data that focused on ethical impressions of employment behaviours
- Contact: Dr. Lamacchia Program Advisor
HR Systems Analyst Intern
Four Seasons Produce
05.2022 - 08.2022
- Compiled and updated employee files to document employee actions and information on payroll and benefits actions
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals
- Demonstrated awareness, understanding and skills necessary to work in a diverse environment.
Education
BSBA - IT & Analytics
Bloomsburg University
Bloomsburg, PA05.2022
MS - IT & Analytics
Bloomsburg University
Bloomsburg, PA08.2023
Skills
- Power BI
- SAS
- Analytics
- MySQL
- Windows
- Mac
- IOS
- MS Office
- Excel
- Team Player
- Hardworking
- Detail Oriented
- Time Management
- Organizational Skills
Certification
- Android App Development Enterprise Integration, 07/01/23 - Present
- Android Development Essential, Working with Data, 07/01/23 - Present
- Android Development Essential, User Interface Design, 07/01/23 - Present
- IOS 15 Development Essentials, 07/01/23 - Present
Timeline
IT Service Desk Analyst
Penn State Hershey Medical Center
10.2024 - Current
Substitute Teacher
Shamokin Area School District
09.2023 - 05.2024
IT & Analytics Graduate Assistant
Bloomsburg University
08.2022 - 08.2023
HR Systems Analyst Intern
Four Seasons Produce
05.2022 - 08.2022
MS - IT & Analytics
Bloomsburg University
BSBA - IT & Analytics
Bloomsburg University
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