Taylor MacKeigan
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive, thankful attitude. Willingness to take on responsibilities to meet team goals and help the business thrive!
Overview
8
8
years of professional experience
Work History
Receptionist and Accounts Payable
Boyer Heating & Cooling
08.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Data entry and book keeping for work orders for HVAC installation projects.
- Processed orders taken and received from the Metal Shop on location.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled day-to-day accounts payable processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using Excel.
- Supported management by processing invoices and documents with consistent on-time delivery.
Chief Operating Officer
Nouveau Cosmeceuticals (International Company)
07.2006 - 06.2010
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw operations of the call-center and maintained customer and consultant database to keep operations running smoothly.
- Communicated with off-sight Warehouse to ensure prompt, functioning operations for shipments.
- Assisted when necessary in guidance for technical issues on the company website by assisting and communicating with consultants totaling over 7,000.
- Processed and mailed monthly commission checks to all active consultants and employees in the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Hope Christian School
Albuquerque, New Mexico05.2005
Some College (No Degree) - Business Management
University of New Mexico
Albuquerque, NMSkills
- Accounts Payable
- Office Management
- Clerical Support
- Data Entry Accuracy
- Teamwork Abilities
- Purchase Order Management
- Organizational Skills
- Adaptability
- Conflict Resolution
- Vendor Management
- Customer Relations
Timeline
Receptionist and Accounts Payable
Boyer Heating & Cooling
08.2013 - 08.2014
Chief Operating Officer
Nouveau Cosmeceuticals (International Company)
07.2006 - 06.2010
High School Diploma -
Hope Christian School
Some College (No Degree) - Business Management
University of New Mexico
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