Taylor Macpherson

-Delivered proper customer service to a vast number of tables, ensuring guest satisfaction and building our number of regular customers

-Operated the host stand, and optimized table rotation to improve guest flow
-Prepared and served specialty coffee and beverage orders

-Anticipated guest needs and resolved issues promptly, contributing to a positive dining atmosphere
-Trained and mentored new staff members, improving team efficiency and performance

-Assisted patients in selecting frames, lenses, and contact lenses tailored to their prescriptions, style preferences, and lifestyle needs
-Provided personalized product recommendations, particularly specific lens options, resulting in increased customer satisfaction and sales
-Educated first-time contact lens wearers on safe insertion, removal, and care techniques during detailed training sessions
-Managed incoming calls related to vision insurance, appointment scheduling, and product order inquiries

-Provided exceptional customer service by assisting shoppers, processing transactions, and resolving inquiries efficiently
-Answered calls from both customers and other stores to confirm shoe availability, coordinating with other associates to ensure prompt service
-Maintained store organization by recovering sales floor inventory and restocking merchandise
-Managed markdowns and pricing updates for clearance items and online returns, ensuring accurate inventory tracking
-Trained and mentored new associates on store procedures, POS systems, and how to effectively service customers