Taylor Madel
New London
Summary
Motivated individual with experience in customer service and sales, along with extensive experience in hospitality industry. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
J. J. Keller & Associates
10.2023 - 03.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Bartender
Kountry Bar
05.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Healthcare Recruiter
PRN Healthcare
02.2023 - 11.2023
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
Phlebotomist, Lab Assistant, Pathology Assistant
Advocate Aurora Health Care
06.2022 - 02.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Training Lead Technician
Biolife Plasma Services
12.2020 - 06.2022
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
- Organized informative seminars featuring guest speakers from relevant industries, enhancing employees'' knowledge base beyond internal expertise.
- Optimized training resources by conducting regular audits and eliminating redundancy or outdated materials, maintaining a current and effective learning library.
- Delivered engaging presentations on various industry topics at conferences, positioning the company as an expert resource in its field.
Senior Plasma Center Technician
Biolife Plasma Services
07.2020 - 12.2020
- Enhanced plasma center operations by implementing efficient work processes and maintaining a clean, organized environment.
- Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
- Improved safety standards by conducting thorough inspections and enforcing strict adherence to protocols.
- Promoted a culture of continuous improvement within the plasma center, actively seeking opportunities for ongoing professional development and team growth.
- Maximized equipment efficiency through diligent maintenance, troubleshooting, and timely repairs as needed.
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
Bar and Restaurant Manager
Terry's Bar & Grill
10.2018 - 08.2020
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Increased staff retention through effective hiring, training, and performance management practices.
Bartender
Beachcomber Bar & Grill
10.2018 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Representative
The Buckle
06.2016 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with customers through regular communication.
Education
No Degree - Business
UW Fox Valley
Appleton, WI06.2018
High School Diploma -
Winneconne High School
Winneconne, WI06.2016
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Customer Relationship Management
- Upselling and Cross Selling
- Goal Setting
- Cold calling expertise
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
Timeline
Inside Sales Representative
J. J. Keller & Associates
10.2023 - 03.2024
Healthcare Recruiter
PRN Healthcare
02.2023 - 11.2023
Phlebotomist, Lab Assistant, Pathology Assistant
Advocate Aurora Health Care
06.2022 - 02.2023
Bartender
Kountry Bar
05.2022 - 03.2024
Training Lead Technician
Biolife Plasma Services
12.2020 - 06.2022
Senior Plasma Center Technician
Biolife Plasma Services
07.2020 - 12.2020
Bar and Restaurant Manager
Terry's Bar & Grill
10.2018 - 08.2020
Bartender
Beachcomber Bar & Grill
10.2018 - 08.2019
Sales Representative
The Buckle
06.2016 - 10.2018
No Degree - Business
UW Fox Valley
High School Diploma -
Winneconne High School
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