Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Madson

Greenfield,WI

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. And also, a hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse Restaurant
Oak Creek, WI
08.2023 - 03.2024
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Operated POS terminals to input orders, split bills and calculate totals.

Camp Counselor

Shorewood High School
Shorewood, WI
06.2023 - 08.2023
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
  • Established and built relationships with campers to ease fears in new environment.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Instructed swimmers on proper stroke technique, including freestyle and backstroke.
  • Encouraged swimmers to challenge themselves and build confidence in the pool.

Server Manager

Brewtown Eatery
Greenfield, WI
03.2021 - 06.2023
  • Developed policies, procedures, and standards for server management and maintenance.
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Provided information about menu selections and made recommendations.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained new employees to perform duties.

Receptionist

Acc-u-rite Tax & Financial Services
Greenfield, WI
01.2023 - 04.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.

Education

Technical Diploma - Esthetician

Milwaukee Area Technical College
Mequon, WI
05-2024

Skills

  • Positive And Professional
  • Menu Memorization
  • Food Station Setup
  • Menu Item Recommendation
  • Guest Relations
  • File Organization
  • Call Reception
  • Telephone Skills
  • Greeting And Seating Clients

Certification

  • Estheticians License

Timeline

Server

Texas Roadhouse Restaurant
08.2023 - 03.2024

Camp Counselor

Shorewood High School
06.2023 - 08.2023

Receptionist

Acc-u-rite Tax & Financial Services
01.2023 - 04.2023

Server Manager

Brewtown Eatery
03.2021 - 06.2023

Technical Diploma - Esthetician

Milwaukee Area Technical College

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Taylor Madson