Taylor Malicki
South Milwaukee
Summary
Dynamic customer service professional with a proven track record at Mister Car Wash, excelling in guest relations and complaint resolution. Known for strong multitasking abilities and attention to detail, I consistently enhance guest satisfaction while efficiently managing financial transactions and inventory monitoring. Committed to delivering exceptional experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
03.2024 - Current
- Assisted in resolving guest inquiries and complaints efficiently and professionally.
- Collaborated with team members to maintain a welcoming and organized environment for guests.
- Adapted quickly to changing situations, ensuring seamless service during peak hours.
- Provided exceptional customer support to enhance guest experience and satisfaction.
Barista
Starbucks
08.2022 - 11.2022
- Prepared and served high-quality coffee beverages according to established recipes.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system, processing transactions accurately and swiftly.
- Maintained a clean and organized workspace for optimal productivity and safety.
Crew Member
Wendys Fast Food
03.2021 - 03.2022
- Provided exceptional customer service, ensuring satisfaction during high-volume rush periods.
- Operated kitchen equipment safely and efficiently, adhering to food safety standards.
- Assisted in food preparation and assembly, maintaining quality and presentation standards.
- Collaborated with team members to optimize workflow and reduce wait times for customers.
- Managed cash register operations accurately, processing transactions with attention to detail.
- Maintained cleanliness of work area, ensuring compliance with health regulations.
Cook
The Tap Room
06.2021 - 02.2022
- Prepared and cooked menu items following standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed.
- Monitored food quality and presentation to meet restaurant standards consistently.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server
Filis Cafe
01.2021 - 05.2021
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Efficiently managed table assignments to optimize seating and minimize wait times.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Upsold daily specials, increasing overall customer satisfaction and sales revenue.
- Handled cash transactions, ensuring accountability and accuracy in financial reporting.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Cook
Jc’s Parkside Bar and Grill
04.2020 - 03.2021
- Implemented efficient workflow strategies to enhance kitchen productivity during busy shifts.
- Developed seasonal menu items based on customer feedback and ingredient availability.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Restaurant Busser
Final Approach Milwaukee
03.2018 - 02.2019
- Assisted servers by promptly clearing tables and resetting for new guests
- Supported kitchen staff by delivering dishes and coordinating with service team
- Monitored inventory levels of utensils and glassware, ensuring adequate supplies
- Adapted quickly to changing priorities in fast-paced restaurant environment
Education
High School Diploma -
Cudahy High School
Cudahy, WI06.2022
Skills
- Strong empathy
- Guest relations
- Complaint handling
- Customer service
- Verbal and written communication
- Detail-oriented
- Guest accommodations
- Inventory monitoring
- Financial transactions
- Product sales
- Food and beverage area setup
- Cash handling experience
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Flexibility
- Self motivation
- Professionalism
Timeline
Guest Service Specialist
Mister Car Wash
03.2024 - Current
Barista
Starbucks
08.2022 - 11.2022
Cook
The Tap Room
06.2021 - 02.2022
Crew Member
Wendys Fast Food
03.2021 - 03.2022
Server
Filis Cafe
01.2021 - 05.2021
Cook
Jc’s Parkside Bar and Grill
04.2020 - 03.2021
Restaurant Busser
Final Approach Milwaukee
03.2018 - 02.2019
High School Diploma -
Cudahy High School