Summary
Overview
Work History
Education
Skills
Interests
Timeline
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TAYLOR MARCUSSEN

Jackson

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MISSISSIPPI 811, INC.
01.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, ensuring a higher volume of tickets processed.

Call Center Agent

SOUTHERN RESEARCH GROUP
10.2020 - 12.2021
  • Worked in a busy, fast-paced environment, often assigned to multiple campaigns at once.
  • Recorded customer responses to any questions on scripts with speed and accuracy, was often praised for capturing in-depth paragraph-long responses for improved market research.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Premium Validation Specialist

ALLIED SOLUTIONS
10.2018 - 08.2020
  • Performed quality audits for the retention and return of premium related to collateral protection insurance.
  • Identified and evaluated risk factors associated with premium loss.
  • Conducted research utilizing web resources and outbound calls to validate insurance status.
  • Reviewed and fact-checked insurance documents while processing to ensure accuracy and prevent premium loss, resulting in money saved for both customers and clients.

Office Assistant

ABOUT LIFE CHIROPRACTIC
07.2017 - 12.2017
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Conferred with physician the progress of patients and adaptation of the treatment program, provided input on patient's progress, and taking medical histories.
  • Maintained confidentiality in handling sensitive information related to patients.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Education

Bachelor of Art - Digital Media Arts

HUNTINGTON UNIVERSITY
Huntington, IN
08.2018

Skills

  • Excellent customer service and communication skills, both written and verbal
  • Proficient in Microsoft Office, including Excel and Outlook
  • Exceptional attention to detail
  • Multitasking and task prioritization
  • Type up to 95WPM
  • Able to pick up on new skills and processes quickly

Interests

Languages - self-taught in basic Russian

Illustration

Graphic Design

Video Editing

Timeline

Customer Service Representative

MISSISSIPPI 811, INC.
01.2021 - Current

Call Center Agent

SOUTHERN RESEARCH GROUP
10.2020 - 12.2021

Premium Validation Specialist

ALLIED SOLUTIONS
10.2018 - 08.2020

Office Assistant

ABOUT LIFE CHIROPRACTIC
07.2017 - 12.2017

Bachelor of Art - Digital Media Arts

HUNTINGTON UNIVERSITY

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