Taylor-Marie Carr
Philadelphia,PA
Summary
Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Adept at project coordination, team leadership, and customer relationship management. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Account Coordinator
Drivonic
04.2021 - Current
- Delivered weekly project status reports, client billing, and documentation
- Monitored and optimized campaign performance through cross-functional collaboration
- Contributed to business improvement initiatives and prepared sales-related contracts
- Ensured high client satisfaction and retention through exceptional customer service
Account Coordinator
Boston Magazine
05.2017 - 04.2020
- Supervised internship programs and streamlined sales documentation processes
- Collaborated with clients on creative ad placements and marketing strategies
- Improved office productivity by establishing efficient workflows
Customer Service Representative
Tufts Health Plan
02.2015 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Biology (Pre-Med Emphasis)
University of Arizona
05.2025
Associate of Science - Biological Sciences
Roxbury Community College
01.2019
Skills
- Client relations
- Campaign optimization
- Workflow management
- Status reporting
- Microsoft Office Suite
- CRM tools
- Team management
- Remote work coordination
- Report preparation
- Performance analysis
References
Available upon request
Timeline
Account Coordinator
Drivonic
04.2021 - Current
Account Coordinator
Boston Magazine
05.2017 - 04.2020
Customer Service Representative
Tufts Health Plan
02.2015 - 02.2017
Associate of Science - Biological Sciences
Roxbury Community College
Bachelor of Arts - Biology (Pre-Med Emphasis)
University of Arizona
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