Taylor Markuson
Omaha
Summary
Top Secret Clearance, Computers/ IT, Leadership, Operations, Communication, Strong typing skills (100+ WPM), Data Entry, Finance, Compliance Training, Customer Service. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Detail Technician
Lexus of Omaha
Omaha, NE
08.2023 - Current
- Detailed interior and exterior and restored paint for over 500 vehicles.
- Assisted in ordering and maintaining chemicals used in the detailing process.
- Inspected the condition of seats, carpet, interior/exterior body panels and glass on every vehicle I detailed, and would report my findings to upper management.
- Assisted in maintaining the scheduling/ordering system for vehicles that needed to be detailed.
- Trained 5 new employees the various skills required to be an effective and efficient detailer to assist their integration into our team.
- Also worked this position from Jan 2018 - Sep 2019
Service Advisor
Lexus of Omaha
Omaha, NE
07.2022 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated service appointments, optimizing technician schedules to enhance efficiency.
- Prepared detailed service estimates, ensuring transparency for customers.
- Monitored vehicle progress through repair process, maintaining communication with customers.
- Developed and maintained strong relationships with clients to foster loyalty and repeat business.
Intelligence Analyst
United States Army
Lincoln, NE
01.2013 - 08.2022
- Top Secret security clearance
- Assisted in the operations and upkeep of $4 million worth of equipment over a span of 5 years.
- Maintained records of 16 personnel for their weapons and assisted in security of $2 million of sensitive equipment.
- Team Leader/Mentor for 3 soldiers and assisted in developing skills such as communication, physical fitness, computer, typing, reading/writing, as well as various other skills related to military intelligence.
- 9 month deployment from June 2021 - March 2022 to Africa holding a position in the Joint Data Network Operations Cell.
- Transcribed and edited 50 classified briefs for a Major General throughout the duration of my deployment.
- Tracked the status of over 1000 military personnel and over 500 flights within East Africa over the span of my deployment.
- Served on Active Duty from Jan 2013 - May 2016
Auto Finance Manager
Lexus of Omaha
Omaha, NE
09.2019 - 04.2021
- Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
- Greeting Customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process
- Gaining superior product knowledge to effectively recommend financing options and other products to Customers
- Following up with Customers to ensure satisfaction
- Ensuring that all administrative processes are handled timely and in compliance with company policy
- Setting and achieving targeted sales goals
- Highly detail-oriented and organized
Education
No Degree - Aviation
University of Nebraska At Omaha
Omaha, NE05-2027
Skills
- Military Experience
- Customer Service
- Typing (90 WPM)
- Microsoft Office
- Finance
- Compliance
- Attention to Deatil
- Analysis
Timeline
Detail Technician
Lexus of Omaha
08.2023 - Current
Service Advisor
Lexus of Omaha
07.2022 - 08.2023
Auto Finance Manager
Lexus of Omaha
09.2019 - 04.2021
Intelligence Analyst
United States Army
01.2013 - 08.2022
No Degree - Aviation
University of Nebraska At Omaha
Assessments
- Wildlife Photography