Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR MARTINEZ

Kalamazoo,MI

Summary

I have extensive education in social sciences with a diverse work history and I am looking for a position to broaden my skills. I recently moved to Kalamazoo from Reno, Nevada and I am working jobs outside of my field to support myself through graduate school.


With over ten years of experience in customer service, I have developed a knack for working in both large- and small-scale establishments that strive to provide positive service experiences consistently. I look forward to a position that offers opportunity for advancement and professional growth in a stable and dynamic workplace.

Overview

11
11
years of professional experience

Work History

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
06.2022 - 06.2023
  • Managed a team of up to 10 employees in a popular and busy deli; trained, supervised and evaluated deli staff to align compliance with health and safety regulations
  • Demonstrated rigorous time management skills juggling day-to-day tasks to comply with health and food safety regulations in addition to serving customers at the sandwich bar, meat counter, and service case in a timely and efficient manner
  • Wrote and received orders 3 times a week in a manner that kept the department’s shelves full as well as enough back stock to cycle through sell by dates; controlled freshness of products by rotating and removing out of date merchandise
  • Remedied any and all customer concerns as they occurred to ensure the customer’s satisfaction upon leaving the deli
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products

Server’s Assistant/Expo

Nikos Greek Kitchen
05.2022 - 03.2023
  • Handled all back of the house kitchen duties including cooking, prepping produce, dishes, and maintaining overall cleanliness of the restaurant
  • Aided server with seating tables, running food and drinks, and occasionally taking orders and cashing out tables
  • Relieved both the server and cook for their daily lunch breaks and overtook their front of the house responsibilities during their breaks
  • Complied with all food safety and sanitation regulations to reduce restaurant risks
  • Maintained clean, safe and organized work environment to safeguard servers and patrons

Quality Assurance Inspector

Urban Outfitters
10.2021 - 05.2022
  • Handled special projects sent from corporate office to ensure customer satisfaction with products received
  • Identified and flagged incoming inventory for quality holds to measure and ensure clothing was within tolerance ranges as designated by corporate
  • Utilized Salesforce to investigate customer complaints and identified where product issues were coming from and rectified issues
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems

Birth Certificate Processor

Renown Regional Medical Center
02.2020 - 10.2021
  • Rounded on patients on postpartum floor while working with both the clinical team and social services
  • Followed confidentially regulations to maintain privacy
  • Worked with parents in a professional and courteous manner to create birth certificates and fetal demise burial permits
  • Created and completed legal documents (i.e. Declaration of paternity, minor addendum) following county and state requirements
  • Maintained accuracy of records by verifying accuracy of data in records

Virtual Assistant

Self Employed Web
05.2019 - 04.2021
  • Managed client’s social media accounts
  • Aided in applying for employment positions that aligned with client's skills and work experience
  • Scheduled appointments and interviews on client's behalf
  • Drafted communications and networked with potential employers and colleagues
  • Created web posts and social media content in conjunction with client

Mental Health Technician

Reno Behavioral Healthcare Hospital
06.2019 - 03.2020
  • Worked mostly on adolescent and pediatric units
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Adhered to daily schedule to ensure stability of environment for patient treatment plans
  • Performed daily contraband searches on unit to promote safety
  • Recognized when a patient was escalating and applied de-escalation and limit-setting techniques to promote patient cooperation
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills

Bartender/Server

Buffalo Wild Wings
10.2016 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Made cocktails and poured beer for bar top and dine-in customers in a responsible and professional manner
  • Cultivated warm relationships with all customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Supervisor

Fun Quest, Grand Sierra Resort
05.2012 - 07.2016
  • Supervised a team of up to 20 employees
  • Made weekly employee schedule
  • Handled data entry for financials, party reservations, and purchase orders
  • Managed inventory and quality control
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas

Education

Master of Arts - Psychology

Teachers College, Columbia University
New York, NY

Bachelor of Arts - Psychology & Sociology

University of Nevada, Reno
Reno, NV
12.2015

Skills

  • Guest Services
  • Inventory Audits
  • Complex Problem-Solving
  • Task Delegation
  • Hiring and Training
  • Organize Supplies
  • Staff Training
  • Inventory Management
  • POS Terminal Operation
  • Liquor, Beer and Wine Knowledge
  • Serving and Bussing
  • High-Volume Dining

Timeline

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
06.2022 - 06.2023

Server’s Assistant/Expo

Nikos Greek Kitchen
05.2022 - 03.2023

Quality Assurance Inspector

Urban Outfitters
10.2021 - 05.2022

Birth Certificate Processor

Renown Regional Medical Center
02.2020 - 10.2021

Mental Health Technician

Reno Behavioral Healthcare Hospital
06.2019 - 03.2020

Virtual Assistant

Self Employed Web
05.2019 - 04.2021

Bartender/Server

Buffalo Wild Wings
10.2016 - 10.2018

Supervisor

Fun Quest, Grand Sierra Resort
05.2012 - 07.2016

Master of Arts - Psychology

Teachers College, Columbia University

Bachelor of Arts - Psychology & Sociology

University of Nevada, Reno

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