TAYLOR MATRE
Maineville,Ohio
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Devoted to giving every client a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
Chard Snyder
Mason, OH
10.2019 - Current
- Administer, prepare and troubleshoot system reports and guidance with various frequencies, including processes, errors and response times to correct errors.
- Deliver results to department and provide reports and discrepancies to department team member.
- Serve as primary contact for department review and audit for day-to-day and cyclical processes and systems operation.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
COBRA Benefits Administrator
Chard Snyder
Mason , OH
03.2017 - 10.2019
- Provide excellent service in a friendly, professional, and timely manner with clients, participants and other representatives.
- Maintain participant records thru data entry and review into numerous interfaces.
- Process files and forms sent by clients promptly within the guidelines set by the department and COBRA regulation.
- Remain knowledgeable of medical benefits, carrier and client terminology, COBRA regulations, and HIPAA laws.
COBRA Administrative Assistant
Chard Snyder
Mason , OH
04.2016 - 03.2017
- Assisting the Administrator(s) with day to day tasks.
- Assisting the Administrator(s) meet deadlines.
- Processing Election forms.
- Responded effectively to sensitive inquiries or complaints.
COBRA Customer Service Representative
Chard Snyder
Mason, OH
04.2015 - 04.2016
- Assist participants, clients or other designated contacts with online portal, election and payment questions via phone.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Relationship Associate
Freeman Heyne Schaller
Blue Ash, OH
03.2013 - 04.2015
- Responsible for answering e-mails and phone calls in a timely manner.
- Assisting existing and new clients with questions regarding the Affordable Care Act.
- Maintaining knowledge of health care plans prior to the Affordable Care Act
- Complying with State Insurance Regulations.
- Assisting the Agent in preparing for presentations and client meetings.
Education
Health Insurance Certificate -
Hondros College
West Chester, Ohio01.2015
CNA -
Warren County Career Center
Ohio01.2004
Skills
- Continuous Improvement
- Organizing and Prioritizing
- Time management
- Accuracy and detail oriented
- Quality Assurance
- Compliance knowledge
- Critical thinking abilities
- Issue Resolution
- Project Management
- Attention to Detail
- Interpersonal Communication
- Open enrollment
- Benefits Administration
- Verbal and written communication
- Customer Service
- MS Office
- Data Entry
References
References available upon request.
Timeline
Quality Assurance Analyst
Chard Snyder
10.2019 - Current
COBRA Benefits Administrator
Chard Snyder
03.2017 - 10.2019
COBRA Administrative Assistant
Chard Snyder
04.2016 - 03.2017
COBRA Customer Service Representative
Chard Snyder
04.2015 - 04.2016
Customer Relationship Associate
Freeman Heyne Schaller
03.2013 - 04.2015
Health Insurance Certificate -
Hondros College
CNA -
Warren County Career Center
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