Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Taylor Matthews

Taylor Matthews

Haven,KS

Summary

Experienced Collections Specialist with a track record of 8 years of success in collection and service roles. Excited to pursue a new opportunity with long-term growth potential. Known for dynamic problem-solving abilities and exceptional skills in relationship-building and conflict resolution.

Overview

8
8
years of professional experience

Work History

Payment Solutions Advocate

Bread Financial
11.2022 - Current
  • Collected on delinquent accounts to reduce overdue balances and prevent accounts from reaching a charged-off status, thereby safeguarding the company's profits and minimizing losses.
  • Negotiated favorable resolution amounts on behalf of the bank through effective negotiation tactics and by maintaining control of the calls while setting clear expectations.
  • Utilized skip tracing and various techniques to locate debtors, including identifying family and associates through credit bureau reports and bots. Employed probing tactics to convey messages and receive information regarding the debtor's whereabouts.
  • Actively engaged in professional development initiatives provided by the company and served as a member of the Associate Engagement Committee. This involved participating in action-planning sessions based on current trends proposed by peers and effectively disseminating relevant information to colleagues. Additionally, served as a spokesperson for updates and served as a point of contact for interdepartmental communication.
  • Engaged as a proactive member of the Peer Mentor Program, providing guidance and coaching to lower-performing individuals to enhance their skills and behaviors, thereby contributing to both personal growth and overall departmental performance improvement.

Senior Account Executive

Portfolio Recovery Associates
07.2016 - 11.2022
  • Provided outstanding customer service during collection calls while maintaining a composed and professional demeanor throughout.
  • Collaborated with customers to develop personalized debt repayment plans tailored to their current financial circumstances.
  • Cultivated positive relationships with customers during challenging discussions, fostering cooperative attitudes toward resolving outstanding balances.
  • Contributed to the training of new hires by participating in the New Hire Training Team, focusing on implementing company policies, procedures, and best practices for successful debt collection techniques.
  • Provided support to colleagues during periods of high workload or when dealing with complex cases, fostering a culture of teamwork and collaboration within the department at all times.
  • Boosted team productivity by leading regular training sessions during weekly meetings, focusing on imparting best practices in debt collection techniques and procedures.

Education

Associate of Arts - General Studies

Hutchinson Community College
Hutchinson
05.2019

Skills

  • Call center experience
  • Account Management
  • Debt Repayment Negotiation
  • Positive Resolution
  • Training and Teaching
  • Quality Standards Compliance
  • Relationship Building
  • Goal-oriented mindset

Languages

English
Native or Bilingual

Timeline

Payment Solutions Advocate

Bread Financial
11.2022 - Current

Senior Account Executive

Portfolio Recovery Associates
07.2016 - 11.2022

Associate of Arts - General Studies

Hutchinson Community College

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Taylor Matthews