Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Hi, I’m
Taylor Mauch-Burkett
Manzanola,CO
Summary
Overview
6
years of professional experience
Work History
Chelsey's Bar And Grill
Waitress Supervisor
03.2021 - 10.2023
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
IQOR Metro By T Mobile
Call Center Representative
04.2020 - 09.2022
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Processed debit and credit card and electronic check payments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
Loaf N Jug
Customer Service Cashier
07.2018 - 12.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
Taco Johns
Food Service Worker
08.2017 - 06.2018
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Education
Goal AcademyPueblo, CO
High School Diploma
05.2018
University Overview
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Relationship Building
- Service prioritization
- Team Management
- Guest Relations
- Regulatory Compliance
- Exceptional communication
- Compliance standards
- Salesmanship
- Conflict Management
- Assignment Delegation
- Allergy awareness
- Opening and closing procedures
- Safety Training
Timeline
Waitress Supervisor
Chelsey's Bar And Grill
03.2021 - 10.2023
Call Center Representative
IQOR Metro By T Mobile
04.2020 - 09.2022
Customer Service Cashier
Loaf N Jug
07.2018 - 12.2019
Food Service Worker
Taco Johns
08.2017 - 06.2018
Goal Academy
High School Diploma
Similar Profiles
Ryan BrennanRyan Brennan
Cashier / Food Prep Cook / Stocker at Crèmerie Chelsey's Ice Cream ParlourCashier / Food Prep Cook / Stocker at Crèmerie Chelsey's Ice Cream Parlour
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Rosalba SiegfriedRosalba Siegfried
Health Navigator at Southeast Health GroupHealth Navigator at Southeast Health Group
Manda PackardManda Packard
Driver at ER Transport LLCDriver at ER Transport LLC