Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor May

North Brunswick,NJ

Summary

Dedicated and compassionate professional with a strong background in direct support services, progressing into an Assistant Manager role overseeing client care, scheduling, and team operations. Completed EMT coursework, bringing knowledge of emergency response, patient care, and healthcare protocols. Skilled in customer service building positive relationships and resolving concerns effectively. Dependable, quick learner, eager to apply transferable skills to a new career path, with opportunities for growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

New Horizons In Autism
Freehold, New Jersey
12.2023 - 07.2025
  • Maintained accurate records of resident progress reports, incident reports, medication administration logs.
  • Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
  • Coordinated transportation arrangements for medical appointments or other outings as needed.
  • Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Maintained accurate records of resident behaviors and incidents for compliance reporting.
  • Facilitated communication between families, staff, and external service providers effectively.
  • Provided direct care and support to residents with physical and mental disabilities.

Direct Support Professional

New Horizons In Autism
Freehold, New Jersey
01.2017 - 12.2023
  • Assisted individuals with daily living activities and personal care needs.
  • Followed care plan and directions to administer medications.
  • Performed daily charting using electronic health record systems.
  • Monitored client behavior and reported any changes to supervisors promptly.
  • Helped clients get in and out of beds and wheelchairs.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained client confidentiality by adhering to HIPAA regulations.
  • Record Vital Signs.

Special Service Desk Associate

The Home Depot
Neptune, NJ
03.2019 - 01.2022
  • Resolved customer complaints in a timely manner by utilizing problem-solving skills.
  • Computed bills, collected payments and made change for guests.
  • Processed payments using cash registers and POS systems.
  • Processed returns and refunds in accordance with company policies.
  • Created custom special orders for customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Credit Card Applications.

Education

Some College (No Degree) -

Ocean County College
Toms River, NJ

High School Diploma -

Jackson Liberty High School
Jackson, NJ

Skills

  • Medication administration
  • Client documentation
  • Conflict resolution
  • Problem-solving
  • Crisis Management
  • Behavior Redirection
  • Training and mentoring
  • HIPPA

Certification

  • AHA- CPR, BLS, AED AND FIRST AID
  • CEVO
  • OSHA

Timeline

Assistant Manager

New Horizons In Autism
12.2023 - 07.2025

Special Service Desk Associate

The Home Depot
03.2019 - 01.2022

Direct Support Professional

New Horizons In Autism
01.2017 - 12.2023

Some College (No Degree) -

Ocean County College

High School Diploma -

Jackson Liberty High School

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