Taylor Mayhew
Coleman,MI
Summary
Motivated and dedicated executive assistant with over 10 years of experience across many fields requiring efficiency and high attention to detail. Successful at multi-taking, prioritizing and organization. Balances high-volume offices with ease while completing all staff and administrative needs.
Overview
12
12
years of professional experience
Work History
Director of First Impressions
Great Lakes Investment Advisors
03.2023 - Current
- Enhanced customer experience by providing a welcoming and efficient reception process.
- Participated in streamlined communication to better improve office flow.
- Managed high call volumes with extreme professionalism and efficiency while creating a positive experience for the client.
- Planned and coordinated numerous successful company events of all sizes.
- Clerical duties as assigned such as filing, mailing, scheduling, etc.
Operations Specialist
Dow Chemical Employees' Credit Union
05.2018 - 01.2023
- Managed high call volumes, 70+ calls per day, while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients for things such as processing payments, opening new accounts, monitoring fraudulent activity, etc.
- Maintained detailed records of interactions with clients to streamline communication between multiple departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified opportunities and consistently met KPI's for upselling services such as retirement accounts, investment center services, online services, etc.
Teller
Chemical Bank
01.2015 - 05.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Carefully monitored account and facility activity to maintain integrity of customer accounts and banking practices.
- Streamlined teller operations by maintaining organized workspaces and adhering to strict policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Extensive cash handling experience such as cash drawer accuracy, deposits, withdrawals, check handling, transfers, cashiers checks, etc.
Administrative Assistant
Chemical Bank Corporate Office
01.2017 - 07.2017
- Supported executive staff by scheduling meetings, coordinating projects and preparing crucial documents.
- Ensured accuracy and efficiency but keeping up to date records and diligent data base management among multiple departments.
- Promptly and accurately completed all clerical duties as assigned such as data entry, scanning, filing, mailing and distribution across many departments.
Assistant Manager
Deb Shops
01.2012 - 01.2015
- Developed strong working relationships with staff, creating a positive and productive work environment.
- Oversaw daily cash reconciliations to ensure accurate cash drawers and minimize discrepancies.
- Maintained a clean and organized store by ensuring visuals matched corporate guidance and inventory was received and stocked in a timely manner.
- Consistently met sales goals through effective merchandising strategies and targeted promotions.
Caregiver/Receptionist
Railway Family Center
01.2014 - 01.2014
- Ensured physical safety of children through close supervision and hands-on learning.
- Demonstrated strong multitasking abilities while managing multiple phone lives, customer service and scheduling.
- Maintained accurate data such as child information and health records with discretion while maintaining strict confidentiality.
Education
Some College (No Degree) -
Delta College
Bay City, MIHigh School Diploma -
Coleman High School
Coleman, MI01.2012
Skills
- Customer Service
- Management skills
- Cash Handling
- Clerical Duties
- Receptionist Duties
- Assistant Manager Experience
- Data Entry
- File Organization
- Calendar Management
- Microsoft Office Suite
- TEAMS
- Event coordination
Affiliations
- T. Louise Photography- Owener and Photographer
Timeline
Director of First Impressions
Great Lakes Investment Advisors
03.2023 - Current
Operations Specialist
Dow Chemical Employees' Credit Union
05.2018 - 01.2023
Administrative Assistant
Chemical Bank Corporate Office
01.2017 - 07.2017
Teller
Chemical Bank
01.2015 - 05.2018
Caregiver/Receptionist
Railway Family Center
01.2014 - 01.2014
Assistant Manager
Deb Shops
01.2012 - 01.2015
Some College (No Degree) -
Delta College
High School Diploma -
Coleman High School
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