Taylor McAfee
East Barre,VT
Summary
Highly personable and outgoing individual with exceptional interpersonal skills. Thrives in environments where connecting with people is key. Possesses a strong motivation to continuously learn and grow, embracing constructive criticism as an opportunity for improvement. Demonstrates a keen aptitude for technology and excels in navigating computer systems. Excellent listening skills enable effective following of directions. Meticulous attention to detail and organizational abilities ensure accurate and efficient completion of tasks. Known for quick grasp of new concepts and ability to adapt to changing circumstances, making for a fast learner in any situation.
Overview
17
17
years of professional experience
Work History
Program Technician 2
Unemployment Insurance, State of Vermont
03.2024 - Current
- Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
- Generated detailed reports on program performance, enabling informed decision-making by management team members.
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
- Delivered technical support services to Type program users and applicants to improve quality of engagement.
- Distributed informational materials and enrollment forms to potential program users.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Program Technician 2
State Of Vermont
09.2023 - 03.2024
- Company Overview: Contracted through ATA
- Determining eligibility
- Using computer software to organize documents and complete paperwork
- Providing customer service and answering customer questions efficiently
- Handling a variety of sensitive documents following HIPPA guidelines
- Adapting to a quick pace work environment due to having several different job duties throughout each day
- Following detailed directions from management to complete job duties
- Properly distributing incoming mail
- Strong phone contact handling skills and active listening
- Taking on new roles to help our team be successful and stronger
- The ability to maintain a detailed schedule and prioritize daily tasks to complete them accordingly
- Contracted through ATA
- Assisted in the successful completion of multiple projects by providing consistent technical support and troubleshooting expertise.
- Demonstrated commitment to professional development by attending industry conferences and workshops, applying new knowledge to improve program offerings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Patient Care Coordinator
HearingLife
03.2019 - 02.2023
- Perform analytical and data entry tasks
- Answer patient calls, emails and questions
- Insurance verifications
- Following HIPPA procedures by confidentiality managing patient accounts
- Multitasking
- Calling our patients to schedule their appointments
- Strong verbal communication
- Billing
- Kindness to everyone that walks into our clinic
Store Associate
Treasures unburied
07.2016 - 09.2016
- Greeting customers
- Directing customers to the correct part of the store
- Offering information about products
- Keeping the store clean and organized
- Displaying items in a neat manner
- Collecting payments
- Using the cash register
- Making sure all customers were satisfied with their service
- Motivated to exceed sales
- Using excellent interpersonal skills
Data Entry
Meals on Wheels
03.2014 - 03.2015
- Helped reorganizing schedules effectively
- Helping the staff to make their jobs easier by helping in all way I was able to
- Data entry
Banquet Server
Capital Plaza Hotel
09.2008 - 03.2009
- Variety of customer interaction
- Working quickly but efficiently
- Providing great customer service for all guests
- Answer questions and make suggestions regarding food and beverage
- Pre-bus tables; maintain table cleanliness, bus tables
- Deliver food and beverages to any table as needed
- Report to property on time and in proper uniform
Distribution of solicitation materials
Vermont prevention of child abuse
09.2007 - 03.2008
- Follow employer instructions
- Get correct mailing address and address envelopes
- Prepare envelope for mailing
- It was my responsibility to work with others to mail out promotional information to the public
- I worked as part of a team to put an extreme amount of letters in envelopes
Education
High school - equivalent
U-32 High School (Uhsd #32)
Montpelier, VT08.2009
Skills
- Microsoft office
- Retail
- Sales
- Customer Service
- Microsoft Word
- Excel
- Cash Handling
- HIPAA
- POS
- Recruiting
- Banquet Experience
- Busser
- Serving Experience
- Account Management
- Customer Support
- Staff Training
- Administrative Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Active Listening
- Billing Processing
- Task Prioritization
- Excel spreadsheets
Timeline
Program Technician 2
Unemployment Insurance, State of Vermont
03.2024 - Current
Program Technician 2
State Of Vermont
09.2023 - 03.2024
Patient Care Coordinator
HearingLife
03.2019 - 02.2023
Store Associate
Treasures unburied
07.2016 - 09.2016
Data Entry
Meals on Wheels
03.2014 - 03.2015
Banquet Server
Capital Plaza Hotel
09.2008 - 03.2009
Distribution of solicitation materials
Vermont prevention of child abuse
09.2007 - 03.2008
High school - equivalent
U-32 High School (Uhsd #32)
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