Taylor McBurney
Ellensburg
Summary
Dynamic professional with a proven track record in website administration and SEO optimization at Shawn Daniel, enhancing user experience and driving traffic growth. Excelled in customer service and team leadership across various roles, significantly improving customer retention and operational efficiency. Skilled in marketing analytics and adept at quickly mastering new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Website Administrator & Marketing Analyst
Shawn Daniel
01.2025 - Current
- Manage and maintain website functionality, ensuring smooth performance and an optimized user experience
- Implement SEO strategies to improve search engine rankings and drive organic traffic
- Monitor website analytics, track user behavior, and generate reports to enhance digital marketing strategies
- Oversee digital advertising campaigns, including social media marketing and PPC ads
- Develop email marketing campaigns to increase customer engagement and sales conversions
- Troubleshoot technical website issues, coordinate with hosting providers, and ensure cybersecurity best practices
Retail Associate
Island Market
Friday Harbor
01.2018 - 01.2020
- Assisted customers with inquiries, product recommendations, and checkout processes, creating a seamless shopping experience
- Operated cash registers and handled transactions accurately, including cash, credit, and digital payments
- Maintained and restocked merchandise, ensuring shelves were well-stocked and appealing to customers
- Collaborated with team members to improve store efficiency, including organizing backstock and improving product placement
- Followed loss prevention strategies and assisted in security measures to safeguard store assets
Barista
Friday Harbor Espresso
Friday Harbor
01.2016 - 01.2018
- Built rapport with regular customers, enhancing customer retention and contributing to increased sales
- Operated, maintained, and troubleshot coffee-making equipment, ensuring seamless business operations
- Trained and mentored new employees, ensuring they adhered to company procedures and delivered top-tier customer service
- Managed inventory levels and placed stock orders, preventing shortages while minimizing excess waste
- Provided fast and efficient service during peak hours, maintaining high-quality beverage preparation under pressure
Barista
The Bean Cafe
Friday Harbor
01.2015 - 01.2016
- Delivered high-quality customer service, fostering a warm and inviting atmosphere that encouraged customer loyalty
- Prepared a variety of coffee and espresso drinks with precision, customizing orders to match customer preferences
- Maintained a clean, organized, and efficient work environment, ensuring compliance with health and safety standards
- Handled cash register operations, processed transactions, and balanced daily sales
Education
General Education Diploma (GED) -
ged.com
12-2024
Skills
- Website Administration
- SEO Optimization
- Marketing Analytics
- Marketing Strategy
- Customer Service
- Communication
- Problem-Solving
- Troubleshooting
- Team Leadership
- Training
- Adaptability
- Quick Learning
- Espresso machine operation
Volunteer Experience
- California Creek Fires Relief Efforts, Volunteer, 2020, Assisted in disaster relief efforts, providing aid and support to affected individuals and families., Helped distribute food, water, and essential supplies to those in need., Coordinated with relief organizations to ensure efficient resource allocation., Participated in cleanup and rebuilding efforts to restore communities.
- Homeless Outreach, Fresno, CA, Volunteer, 01/01/21, 12/31/23, Worked closely with local shelters and organizations to support homeless individuals in the Fresno area., Assisted in distributing food, hygiene kits, and warm clothing to those in need., Provided emotional support and resources to help individuals find shelter and employment opportunities., Helped organize community events to raise awareness and gather donations for the cause.
Hobbies and Interests
- Electrical Engineering
- Computers & Technology
- Music & Audio Production
- Socializing & Meeting New People
- Hiking & Camping
- Photography & Visual Arts
- Entrepreneurship & Business Development
- Puzzles & Strategic Thinking
- Trying New Experiences & Learning Continuously
Availability
I am available for work during all hours, with a strong preference for morning shifts. I can accommodate weekday, weekend, and holiday scheduling as needed. While I am open to flexible scheduling, my preferred availability is mornings, with the exception of Tuesday, Wednesday, and Thursday evenings, when I am also available. I am committed to reliability, punctuality, and adaptability, ensuring that I can meet scheduling needs effectively while maintaining high performance in my role.
Languages
- English, Fluent
- Spanish, Conversational
Certification
- Washington State Food Handlers Certificate
Timeline
Website Administrator & Marketing Analyst
Shawn Daniel
01.2025 - Current
Retail Associate
Island Market
01.2018 - 01.2020
Barista
Friday Harbor Espresso
01.2016 - 01.2018
Barista
The Bean Cafe
01.2015 - 01.2016
General Education Diploma (GED) -
ged.com
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