Taylor Mccaskill
Chesapeake,VA
Summary
Focused director of operations with 4 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
7
7
years of professional experience
Work History
Bottle Service Waitress
Legacy Lounge
Norfolk, Va
06.2022 - Current
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Director of Operations
Norfolk State University
Norfolk, VA
01.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Waitress
Cutlass Grille
Chesapeake , VA
02.2018 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Cashier Team Lead
Chick Fil A
Chesapeake , VA
08.2016 - 01.2018
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Generated routine reports and professional correspondence.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Education
Bachelor of Science - Biology
Norfolk State University
Norfolk, VA05.2023
High School Diploma -
Grassfield High School
Chesapeake, VA06.2018
Skills
- Billing and Payment Processing
- Specials Promotion and Upselling
- Team Player
- Covid Symptom Screening
- Able to Lift 30 Pounds
- Food and Beverage Service
- Age Verification
- Warm and Friendly
- Phone Inquiries
- Brand Marketing
- Business Operations
- Stress Tolerance
- Legal Standards
- Upselling Products and Services
Timeline
Bottle Service Waitress
Legacy Lounge
06.2022 - Current
Director of Operations
Norfolk State University
01.2019 - Current
Waitress
Cutlass Grille
02.2018 - 02.2020
Cashier Team Lead
Chick Fil A
08.2016 - 01.2018
Bachelor of Science - Biology
Norfolk State University
High School Diploma -
Grassfield High School
Similar Profiles
Issah IbrahimIssah Ibrahim
Kitchen Helper at Legacy Restaurant and LoungeKitchen Helper at Legacy Restaurant and Lounge
Rory SwensonRory Swenson
General Sales Manager at Legacy Auto Group- Legacy FordGeneral Sales Manager at Legacy Auto Group- Legacy Ford
Nicki UelandNicki Ueland
Oral Chemo Medication Technician at Legacy Health @ Legacy Cancer InstituteOral Chemo Medication Technician at Legacy Health @ Legacy Cancer Institute