Taylor McClelland
Cantonment,FL
Summary
Dynamic leader with proven success in team motivation and customer satisfaction at Starbucks. Excelled in creative problem-solving and cash handling, enhancing sales and customer loyalty. Skilled in fostering a positive work environment, demonstrating exceptional problem-solving and team leadership abilities. Achieved significant improvements in efficiency and customer service focus, leveraging skills highly sought after by employers.
Overview
2
2
years of professional experience
Work History
Shift Leader
Aqua Express Carwash
Pensacola, FL
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Pet Counselor
Petland
Pensacola, FL
05.2024 - 09.2024
- Managed inventory effectively, ensuring adequate stock levels of essential items at all times.
- Conducted thorough health checks on animals, maintaining optimal pet wellbeing and reducing return rates.
- Implemented creative marketing strategies to promote store events and special offers, attracting new customers to the business.
- Enhanced customer satisfaction by providing personalized pet care advice and recommendations.
- Assessed the unique behavioral traits of each animal in the store, providing tailored recommendations on suitable training techniques to clients.
- Contributed to high employee morale by fostering a supportive work environment through active listening and effective communication techniques.
Barista
Starbucks
Pensacola, FL
06.2022 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
JM Tate High School
Cantonment, FL05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Creative problem solving
Timeline
Shift Leader
Aqua Express Carwash
09.2024 - Current
Pet Counselor
Petland
05.2024 - 09.2024
Barista
Starbucks
06.2022 - 05.2024
High School Diploma -
JM Tate High School