Taylor McConnell
Oklahoma City ,OK
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hyatt Hotels
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients via phone, email or folio, and working follow ups.
- Selected to provide New Hire Support, Email Support and Chargeback Support.
- Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
Bank Teller
IBC Bank
08.2021 - 03.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Daycare Teacher
Adventurous Beginnings for Children
04.2020 - 06.2021
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Lifeguard
Water Zoo
06.2017 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
Education
High School Diploma -
Clinton High School
Clinton, OK05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Follow-up skills
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Prioritization
- Project management abilities
- De-Escalation Techniques
Timeline
Customer Service Representative
Hyatt Hotels
05.2023 - Current
Bank Teller
IBC Bank
08.2021 - 03.2022
Daycare Teacher
Adventurous Beginnings for Children
04.2020 - 06.2021
Lifeguard
Water Zoo
06.2017 - 07.2019
High School Diploma -
Clinton High School
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