Taylor McCoy
Detroit,MI
Summary
Innovative Pastry Chef with expertise in dessert preparation and delivery operations. Founded and managed a successful dessert business, driving financial growth and enhancing customer loyalty through exceptional service. Dedicated to crafting memorable dessert experiences while ensuring quality and efficiency. All while fostering a 10+ year customer service career. Working with clients and customers via face to face, telephone, email, and/or chat services.
Overview
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
CEO/Founder
Uniquely Tailored Creations
05.2017 - Current
- Executive Pastry Chef: Prepared, baked, packaged, and delivered desserts to ensure quality and customer satisfaction. Managed finances and day-to-day operations to maintain efficient workflow and profitability.
Salesperson
Waffle House Restaurant
09.2025 - 05.2026
- Worked as an overnight server, providing customer service during late-night hours. I assist with preparing food for our customers. Providing great customer service while in Front of House. I stocked front of house as well as cleaned.
- Provided excellent customer service in a fast-paced dining environment.
- Processed cash transactions and balanced cash register accurately at shift end.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Resolved customer complaints promptly, enhancing dining experiences and building customer loyalty.
Licensed Insurance Agent
USAA
05.2022 - 08.2023
- Provided insurance services across all 50 states. Facilitated property and casualty insurance sales. Managed billing processes on a temporary basis.
- Educated clients on insurance products and coverage options.
- Assisted customers with policy inquiries and claims processes.
- Developed customized insurance plans to meet client needs.
MI - Member Service Representative
Health Management Systems of America
12.2015 - 04.2022
- Coordinated intake processes for employee assistance program and Michigan Department of Corrections. Provided clerical support for operations at Kentucky and Ohio affiliates. Assisted administrative functions, ensuring smooth office operations. Gambling Helpline support. Managed front desk operations, greeting visitors and answering phone calls.
- Assisted members with inquiries about health plans and services.
- Managed member account information using internal software systems.
- Educated members on benefits and coverage options available.
Education
Associate's degree - Professional Baking And Pastry
Auguste Escoffier School of Culinary Arts
Boulder 08.2023 - 10.2024
Skills
- Dessert Innovation
- Sales
- Upselling
- Insurance Sales
- Customer Care
- Customer Support
- Operational Management
- Effective communication
Affiliations
- Usher's New Look Foundation
- August 2009 to May 2013
- Assistant Coordinator for Detroit Program 2010-2013
- Mogul in Training
- International Trainer 2013 (Shanghai and Hong Kong)
- Certified youth on our leadership and service program.
Certification
- Insurance Producer License
- Property & Casualty License
- Driver's License
Publications
- Ambition: The Anthology of Overcomers - April 2018. An anthology about overcoming obstacles and balancing life, downfalls, business, etc.
- Advance Magazine
- Http://www.advancemagazine.co
- October 2017
- Ambition Woman Article for my small business
Timeline
Salesperson
Waffle House Restaurant
09.2025 - 05.2026
Associate's degree - Professional Baking And Pastry
Auguste Escoffier School of Culinary Arts
08.2023 - 10.2024
Licensed Insurance Agent
USAA
05.2022 - 08.2023
CEO/Founder
Uniquely Tailored Creations
05.2017 - Current
MI - Member Service Representative
Health Management Systems of America
12.2015 - 04.2022