Taylor McDermott
Hopkinton,MA
Summary
I worked at Popponesset Inn for two years as a busser and moved up as Hostess. I was interfaced with customers and organizing dinner reservations. As Hostess, I was specializing in customer service, sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal meal recommendations and exceed sales quotas. Dedicated and dependable relationship-builder with dinner guests and customers with excellent organizational strengths and superior work ethic. Ability to handle multiple projects simultaneously. Talking to people come naturally as I am suitable into making people feeling comfortable and satisfied.
Overview
2
2
years of professional experience
Work History
Hostess
Popponesset Inn
07.2020 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Will Be A Senior in High School
Tabor Academy
Marion05.2024
Skills
- Front of House Display Creation
- Active Listening and Communication
- Suggestive Selling Techniques
- Greeting and Escorting Guests
- Multi-Line Telephone Systems
- Bank Deposit Preparation
- Dining Customer Service
- Guest Accommodations
Timeline
Hostess
Popponesset Inn
07.2020 - 07.2022
No Degree - Will Be A Senior in High School
Tabor Academy
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