Taylor McDowell
Slate Hill,NY
Summary
Results-driven professional with extensive customer service expertise in both in-person and remote settings, excelling in phone and live chat support. Known for organizational prowess and resourcefulness, consistently contributing to team success. Proven track record in training and onboarding new hires, enhancing overall team capabilities. A dedicated asset poised to bring a strategic approach and collaborative spirit to any dynamic work environment. I approach my work with a combination of professionalism and empathy, actively seeking solutions to address concerns and challenges.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Anthem Blue Cross Blue Shield
10.2019 - Current
- Interacts with members verbally and in written form to ensure appropriate engagement is achieved
- Interprets and communicates plan benefit designs, resolves claim, benefit, and enrollment issues while making a connection during the contact
- Assist in increasing member's engagement into appropriate programs and offerings
- Acts as trusted advisor and educator on health care related inquiries.
- Handles customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for providing training and support to new associates to help provide high-quality customer service.
Nanny/Caregiver
Independent Contract
09.2017 - 09.2019
- As the primary daytime caregiver for a delightful child, provided dedicated and personalized childcare
- Responsibilities included creating a safe and nurturing environment at home and organizing various activities outside
- Tailored daily routines, managed meals, and orchestrated educational and recreational activities to suit the child's developmental needs
- Fostered a strong bond with the child while ensuring their overall well-being and happiness throughout these formative years.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Server/Servers Assistant/Certified Servers Assistant Trainer
Ruby Tuesday
05.2013 - 02.2016
- Detail-oriented service assistant with a focus on providing exceptional customer service in a fast-paced restaurant setting
- Proficient in menu knowledge, order taking, and ensuring accurate and timely delivery of orders
- Demonstrates strong communication skills and a friendly demeanor, creating a positive and welcoming atmosphere for guests
- Able to handle high-volume situations while maintaining a high standard of service
- Committed to enhancing the overall dining experience through attentiveness and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Quality Control Technician
CosmoOptics Inc.
05.2014 - 02.2015
- Oversaw the cleaning, assembly, and packaging of industrial optics, conducted physical inventory, and generated computerized inventory spreadsheets
- Successfully ensured the meticulous completion and timely delivery of specific product types to buyers
- Streamlined operations by organizing and cataloging years-old inventory
- Skills Utilized: Leveraged computer proficiency for spreadsheet creation and management, applied organizational skills in product packaging and shipping, and upheld a commitment to perfection to guarantee the delivery of top-quality products to customers.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Maintained quality documentation and records for conformance with relevant standards.
Summer Camp Counselor/Birthday Party Instructor
PrimoSports
06.2009 - 08.2011
- Managed a group of 20-30 children, ages 4-6, fostering physical activity and imparting life skills through sports and lessons on sharing, taking turns, and effective verbal communication
- Ensured the safety, enjoyment, and educational development of all children, receiving gratifying feedback from parents as kids eagerly showcased their daily learnings
- Found fulfillment in contributing to the growth and well-being of each child
- Skills Utilized: Demonstrated strong leadership and responsibility by maintaining order, safety, and enjoyment for the children
- Exhibited patience and adaptability in handling unforeseen situations with a large group of young children
- Developed organizational skills by planning and implementing structured activities, reflecting a transformation into a detail-oriented and proactive professional.
Education
Bachelor of Science in Psychology -
Kaplan University
05.2016
Associates in Liberal Arts -
Monroe Community College
01.2013
Skills
- Customer Service (Live Chat\Phone/In-Person)
- Team Collaboration
- Product Knowledge
- Complex Problem-Solving
- Quality Assurance
- Inventory Control
- Account Management
- Clerical Support
- HIPAA/Privacy Management
- Data Entry
- Staff Training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Associate
Anthem Blue Cross Blue Shield
10.2019 - Current
Nanny/Caregiver
Independent Contract
09.2017 - 09.2019
Quality Control Technician
CosmoOptics Inc.
05.2014 - 02.2015
Server/Servers Assistant/Certified Servers Assistant Trainer
Ruby Tuesday
05.2013 - 02.2016
Summer Camp Counselor/Birthday Party Instructor
PrimoSports
06.2009 - 08.2011
Bachelor of Science in Psychology -
Kaplan University
Associates in Liberal Arts -
Monroe Community College
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