Taylor McFarland
Savannah,GA
Summary
Highly skilled administrative professional with a strong background in the health, life, and annuity insurance industries, complemented by experience in logistics and recruiting. Demonstrates expertise in policy management, document processing, and regulatory compliance. Proficient in streamlining workflows, maintaining accurate records, and delivering outstanding support in high-pressure, fast-paced environments. Recognized for exceptional communication and interpersonal skills, adaptability, and a commitment to delivering high-quality results. Dedicated to continuous professional growth and contributing to the success of forward-thinking organizations.
Overview
5
5
years of professional experience
Work History
Agent Contracting Administrator
CNO Companies (BLC, WNIC, CPL)
01.2025 - Current
- Create and manage agent contracting files, ensuring compliance with SLAs and regulatory standards.
- Process and review documents for appointments, terminations, certifications, address changes, and quality control.
- Verify licensing and appointment requirements for agents and agencies per state regulations.
- Manage and update agent/agency demographics, certifications, and expiration dates.
- Identify and address process inefficiencies, contributing to departmental improvements.
- Collaborate with internal teams and external vendors to meet organizational goals.
- Develop expertise in Department of Insurance appointment and termination processes.
- Serve as a backup for team members across contracting functions during absences.
New Business Specialist
CNO Financial Group
04.2024 - 01.2025
- Oversaw pre- and post-issue new business operations for annuity policies, ensuring accuracy and compliance.
- Reviewed initial applications for completeness and issued or declined them for underwriter evaluation.
- Collected and verified state-required forms, ensuring all documentation met compliance standards.
- Communicated missing or incomplete information to field representatives and underwriters, expediting timely policy issuance.
- Consistently completed 35+ final requirement/issue tasks daily to maintain SLA standards.
- Processed applicant letters explaining underwriting decisions and completed data entry for accurate record-keeping.
- Provided support in other areas (LIFE, NBO) during low inventory periods.
Outside Services Provider – New Business Operations
Networks Connect, LLC (CNO Financial)
06.2023 - 04.2024
- Managed pre- and post-issue tasks for life insurance policies, ensuring compliance with company and state regulations.
- Reviewed applications for completeness and accuracy, issuing or declining them as required for underwriter review.
- Collected and verified state-required forms and requested additional documentation when necessary.
- Communicated effectively with field representatives and underwriters to resolve missing or incomplete information.
- Achieved a consistent productivity level of 35+ final requirement/issue tasks daily.
- Processed applicant communications explaining underwriting decisions and supported operational accuracy through data entry.
- Assisted in other areas to maintain SLAs during low inventory periods.
Local Dispatcher/Driver Recruiter
QFS Transportation
06.2022 - 05.2023
- Scheduled and dispatched drivers to local facilities and Georgia Ports Authority terminals, ensuring timely deliveries and pickups.
- Conducted daily yard checks and updated tracking systems to ensure container accountability.
- Communicated with clients, brokers, and shippers to resolve logistical challenges and provide timely updates.
- Recruited and screened Class A CDL drivers, maintaining a strong talent pipeline through proactive sourcing and interviews.
- Maintained and organized delivery orders, expense records, driver files, and compliance documentation.
Business Development Manager
Partners Personnel
11.2020 - 06.2022
- Built and maintained client relationships, driving growth in logistics and light industrial staffing services.
- Conducted outbound prospecting via calls, emails, and in-person meetings to secure new business opportunities.
- Created and managed social media content to enhance brand visibility and attract clients.
- Negotiated contracts, prepared proposals, and presented solutions for corporate approval.
- Attended networking events and conducted site visits to foster community engagement and expand client base.
Education
High School Diploma -
Bryan County High School
01.2014
Skills
- Administrative Operations
- Policy Management & Regulatory Compliance
- Data Entry & Documentation
- Recruiting & Talent Acquisition
- Workflow Optimization & Process Improvement
- Client Relationship Management
- Underwriting & Policy Review
- Communication & Problem-Solving
Timeline
Agent Contracting Administrator
CNO Companies (BLC, WNIC, CPL)
01.2025 - Current
New Business Specialist
CNO Financial Group
04.2024 - 01.2025
Outside Services Provider – New Business Operations
Networks Connect, LLC (CNO Financial)
06.2023 - 04.2024
Local Dispatcher/Driver Recruiter
QFS Transportation
06.2022 - 05.2023
Business Development Manager
Partners Personnel
11.2020 - 06.2022
High School Diploma -
Bryan County High School
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