Taylor McKay
Lansing,MI
Summary
Dedicated determined professional previous division 1 athlete with demonstrated strengths in customer service, organization, and sales meeting company needs. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Spokesmodel
Robert Downey Jr. Footprint Coalition foundation
, NY
11.2023 - 02.2024
- Greeted and interacted with customers in a friendly and professional manner.
- Provided detailed product information to potential buyers.
- Demonstrated product features, benefits, and use to customers.
- Created positive relationships with clients through excellent customer service skills.
- Developed sales strategies to increase profits and maximize exposure of products or services offered.
Account Manager
General Motors
Detroit, MI
05.2021 - 08.2023
- Managed digital accounts for 50 GM dealerships across Minnesota and North Dakota maintaining the top sales for OnStar Multi year plans
- Stayed within top 15 account managers out of 45
- Managed revenue share meetings and presentations with owners and key decision makers to increase revenue across digital platforms
- Analyzed client data and identified opportunities for growth.
- Provided training and guidance to all dealership members including sales consultants, finance, and service departments
SALES CONSULTANT
Enterprise Holdings
Farmington Hills, MI
10.2018 - 09.2021
- Exceed sales goal to be top sales consultant at dealership monthly by proper planning, execution, and product knowledge
- Established long-term relationships with customers to build a large book of business and returning business
- Maintained accurate records of all sales activities in the CRM system
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
MARKETING REPRESENTATIVE
Proof Management
Southfield, MI
10.2020 - 01.2021
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Developed and implemented marketing plans to increase brand recognition.
- Managed relationships with advertising agencies to develop effective campaigns.
- Built strong relationships with customers through email outreach and personal interactions.
ASSISTANT BRANCH MANAGER
Enterprise Holdings
Lansing, MI
07.2018 - 10.2018
- Coach, train and develop employees to succeed in their long-term goals and utilize strengths to increase branch profitability
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Managed customer service inquiries and complaints in a timely manner
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Enterprise Holdings
Jackson, MI
07.2017 - 06.2018
- Market to existing and new accounts to gain more market share in branch area
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports
- Helped increase Branch Revenue by 3.6% with sales and upsells
- Assisted in the preparation of budgets by compiling data related to costs and revenues
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments
Management Trainee
Crowne Plaza Hotel & Resorts
Lansing, MI
07.2016 - 05.2017
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints as hotel manager trainee
- Collaborated with clients to identify their goals and expectations for an event while training as event coordinator
- Developed strategies for improved operational efficiency and customer satisfaction within hotel restaurant
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review
- Became the only one to finish Training program in all 4 departments ( Front desk, banquets and events, housekeeping, and restaurant management).
FRONT DESK GUEST ASSOCIATE
Sheraton At The Falls
01.2015 - 01.2016
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Responded promptly to customer complaints or requests for assistance.
- Provided excellent customer service to ensure satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Science (B.S) - Hospitality Management
Niagara University
05.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Resolution specialist
- Leadership
- Public Speaking
- Account servicing
- Software] CRM software
- Account strategy development
- Client relationship management
- Report development and presentation
- Written Communication
- Effective Communication
Timeline
Spokesmodel
Robert Downey Jr. Footprint Coalition foundation
11.2023 - 02.2024
Account Manager
General Motors
05.2021 - 08.2023
MARKETING REPRESENTATIVE
Proof Management
10.2020 - 01.2021
SALES CONSULTANT
Enterprise Holdings
10.2018 - 09.2021
ASSISTANT BRANCH MANAGER
Enterprise Holdings
07.2018 - 10.2018
Assistant Manager
Enterprise Holdings
07.2017 - 06.2018
Management Trainee
Crowne Plaza Hotel & Resorts
07.2016 - 05.2017
FRONT DESK GUEST ASSOCIATE
Sheraton At The Falls
01.2015 - 01.2016
Bachelor of Science (B.S) - Hospitality Management
Niagara University
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