Taylor McKown
Des Moines
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
5
5
years of professional experience
Work History
Bar Manager
Blue Shark Ale House
11.2024 - 02.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server
Angry Goldfish
06.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
99 Botttles
10.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Operations Manager
Big 5 Sporting Goods
02.2020 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Political Science
State College of Florida
Bradenton, FL09.2023
Western Colorado University
Gunnison, CO12.2019
HS Diploma -
Long Beach Senior High
Long Beach, MS05.2018
Skills
- Interpersonal Communications
- Time Management
- Creative Thinking
- Patience
- Customer Service
- Team leadership
- Inventory management
- Conflict resolution
- Outgoing personality
- Problem-solving
- Staff training
Awards
- Honorable Mention Award, Received from the 2013 Martin Luther King Jr. writing contest
- Certificate of Special Congressional Recognition Award, Long Beach High, 2018
Timeline
Bar Manager
Blue Shark Ale House
11.2024 - 02.2025
Server
Angry Goldfish
06.2024 - 12.2024
Bartender
99 Botttles
10.2023 - 05.2024
Operations Manager
Big 5 Sporting Goods
02.2020 - 11.2021
Western Colorado University
HS Diploma -
Long Beach Senior High
Political Science
State College of Florida
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