Taylor S McKown

Breakfast Server | Marriott Luxury Hotel

- Curated exceptional dining experiences for guests in a fast-paced, luxury hotel environment, delivering personalized five-star service with warmth and professionalism.

- Anticipated guest needs and built meaningful relationships to create memorable stays and exceed hospitality expectations.

- Demonstrated expert knowledge of breakfast, brunch, coffee, wine, and beverage offerings while confidently recommending menu selections.

- Executed seamless table service for high-profile guests, VIPs, and hotel clientele while maintaining impeccable attention to detail.

- Collaborated with culinary, room service, and front-of-house teams to ensure flawless service and elevated guest satisfaction.

- Maintained refined dining spaces with meticulous attention to presentation, cleanliness, and luxury hospitality standards.

- Managed multiple tables and guest requests with grace, efficiency, and composure during high-volume service periods.

- Resolved guest concerns promptly and professionally, turning challenges into positive experiences and fostering guest loyalty.

- Contributed to a culture of excellence by upholding Marriott brand standards and delivering service reflective of a five-star property.

• Provided exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Trained new servers on menu items, service standards, and operational procedures.
• Managed cash transactions accurately, enhancing financial accountability during shifts.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Brought in and Increased Guest handheld interactive reviews by 22%

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Analyzed and reported on key performance metrics to senior management.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.