Hi, I’m
Taylor McLean
Edgewater,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
years of professional experience
Work History
Galway Bay Irish Restaurant and Pub
Server
02.2025 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Dogwood Acres Pet Retreat
Pet Attendant Supervisor
05.2021 - 06.2025
Job overview
- Ensured pet safety by closely monitoring animal behavior and health, addressing any concerns promptly.
- Maintained detailed records of medical histories, vaccinations, dietary restrictions, allergies or special needs for each pet in our database.
- Coordinated with pet owners and staff members to develop personalized care plans tailored specifically to each animal''s unique needs, increasing overall satisfaction with our services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Mission BBQ
Customer Service Representative
06.2018 - 12.2021
Job overview
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Worked effectively in fast-paced environments.
Education
Towson UniversityBaltimore, MD
BBA from Marketing
05-2027
Anne Arundel Community CollegeArnold, MD
from Transfer Studies
05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- problem solving
- Critical thinking
- Active listening
- Staff management
- Training and mentoring
- Attention to detail
- Employee motivation
- Team building
Timeline
Server
Galway Bay Irish Restaurant and Pub
02.2025 - Current
Pet Attendant Supervisor
Dogwood Acres Pet Retreat
05.2021 - 06.2025
Customer Service Representative
Mission BBQ
06.2018 - 12.2021
Towson University
BBA from Marketing
Anne Arundel Community College
from Transfer Studies
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