Taylor McNair
Centreville,VA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Chantilly Family Practice
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Package Handler
FedEx
04.2022 - 10.2022
- Scan Packages, Load Trucks before taken out for delivery, Label Packages
Front Desk Receptionist
South Riding Pediatrics
07.2020 - 04.2021
- Answer multiple line telephone calls, Collect copay and balances, Verify insurances, Schedule sick and well check visits, Send important sick calls to triage nurse, Email and fax important documents to patients and other doctor offices, Scan important documents into patients chart, Check in and check out patients
Client Care Specialist
Town and Country Animal Hospital
10.2019 - 07.2020
- Schedule appointments, Collect visit fees, Answer all phone calls and emails, Mail out patient prescriptions, Fax, Scan and Copy, Help doctors with any requests
Cashier
Texas Donuts
03.2019 - 12.2019
- Took walk in orders and over the phone orders, Prepared for big events, Delivered orders for events, Cooked savory items, Decorated donuts for holidays
Receptionist
Palmercare Chiropractic
10.2017 - 09.2018
- Check patients in, Collect payment/ balances, Go over insurance, Set patient up on physical therapy, Walk patient back to the treatment room to see the doctor
Assistant Manager
Style Advisor
01.2016 - 08.2017
- Greet and help customers with all needs, Ring up merchandise, Key figure in getting people to sign up for company credit card, Answer customer telephone calls, Suggesting additional products, Unload and stock merchandise, Plan and execute floor displays, In charge of the stores operational files (Venders, Schedules, Contacts, etc.), Audit store inventory, Helping customers locate merchandise at other locations, Closing store (balancing out registers, clean up, stocking, etc.)
Cook/ Lane server/ Front counter customer service
AMF Centreville Lanes
04.2013 - 10.2015
- Greeting customers upon arrival, Check in customers, Service customers with all needs, Serve and take orders for food and beverage, Cook food upon order, Assist in bartending when needed
Skills
- Strong interpersonal skills
- Meeting planning
- Professional and mature
- Proper Phone etiquette
- Microsoft Office proficiency
- Organized and efficient
- Self-directed
- File Management
- Call Routing
- Front Office Management
- Office Organization
- Administrative Support
- Clerical Support
- Office Administration
- Customer Service
- Guest Relations
- Skilled in All Script, Availity, Microsoft, Outlook, Clover
- Telephone Etiquette
- Researching Skills
- Scheduling
- Multitasking Abilities
- Empathy and Compassion
Certification
Veterinarian Assistant
References
Personal references upon request
Timeline
Front Desk Receptionist
Chantilly Family Practice
08.2023 - Current
Package Handler
FedEx
04.2022 - 10.2022
Front Desk Receptionist
South Riding Pediatrics
07.2020 - 04.2021
Client Care Specialist
Town and Country Animal Hospital
10.2019 - 07.2020
Cashier
Texas Donuts
03.2019 - 12.2019
Receptionist
Palmercare Chiropractic
10.2017 - 09.2018
Assistant Manager
Style Advisor
01.2016 - 08.2017
Cook/ Lane server/ Front counter customer service
AMF Centreville Lanes
04.2013 - 10.2015
Veterinarian Assistant
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