Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR MCNELLIS

FRANKLINVILLE,NJ

Summary

At Dennis McNellis Enterprise, I excelled as a Dispatcher/Manager of Operations, adeptly managing high-stress situations and ensuring efficient goods delivery. My implementation of a double-check system reduced dispatch errors significantly. Skilled in customer service and proficient with Microsoft Office, I maintained seamless operations and exceptional service standards.

Overview

12
12
years of professional experience

Work History

Dispatcher/Manager of Operations

Dennis McNellis Enterprise
01.2013 - 01.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Answered phone calls and responded to customer emails.
  • worked with excel/microsoft office/spreasheets/databases

Education

High School Diploma -

Delsea Regional High
Franklinville NJ
06-2009

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management

Timeline

Dispatcher/Manager of Operations

Dennis McNellis Enterprise
01.2013 - 01.2025

High School Diploma -

Delsea Regional High

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