Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Mellon

Philadelphia,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Store Director

Madewell
07.2016 - Current
  • Run the show with entrepreneurial spirit in multiple locations. Currently Walnut Street($5.6M), previously King of Prussia($4M), Garden State Plaza($2.5M)
  • Trained and onboarded store teams throughout the company through Centralized Trainer and District Training Expert roles as well as at multiple new store openings.
  • Develop and lead a team of 45 associates and managers in daily tasks while driving sales by providing ongoing training and mentoring for their professional growth.
  • Enhanced customer satisfaction earning a score of 100% on our Well-Connect survey by ensuring exceptional service, product availability, and efficient operations.
  • Analyze sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Continue to surpass expectations in order to exemplify expanded demands of being a Store Director such as customer hero, visionary, talent builder, courageous, elevated communicator, and diversity champion.

Associate Store Manager

Madewell
11.2013 - 07.2016
  • Assist the Store Director in the daily operation of the store including hiring a staff of 75+ associates, payroll management, maintaining the store's appearance, as well as other day to day activities.
  • Support the operation of new store openings through successful selling floor supervision and responsible management of direct reports while increasing sales for a rapidly growing brand.
  • Collaborate with a seven member management team of the best and the brightest to create an extremely productive selling culture generating $10 million annually.
  • Oversee new hire training initiatives within 12 store district while strengthening the development of existing management and associates.
  • Relentlessly exceeding expectations in order to embody our core competencies of entrepreneur, solution oriented, fearless, motivator, focused, listener, and delegator.

Selling and Service Supervisor

Saks Fifth Avenue
08.2011 - 11.2013
  • Started in the women's shoe department and quickly advanced within the company through Manager in Training program.
  • Regularly drive sales, profitability and an exceptional customer experience through service and merchandise maintenance.
  • Trained associates on registering customers in More! savings and Saks First credit programs.
  • Assist in every aspect of customer satisfaction to achieve above expectation survey results and surpass the company's service score goal.
  • Responsible for driving results of four selling specialists in focus departments to exceed event goals through innovative sales techniques.
  • Acted as interim Merchandise Team Coordinator ensuring merchandise meets brand standards.

Education

Bachelors of Science in Design and Merchandising -

Drexel University

Choate Rosemary Hall

Skills

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Micros
  • Workday
  • Success Factors
  • Dayforce
  • Zipline
  • Sales Leadership
  • Customer Service
  • Retail Management
  • Training and mentoring
  • Multitasking and Organization

Timeline

Store Director

Madewell
07.2016 - Current

Associate Store Manager

Madewell
11.2013 - 07.2016

Selling and Service Supervisor

Saks Fifth Avenue
08.2011 - 11.2013

Bachelors of Science in Design and Merchandising -

Drexel University

Choate Rosemary Hall

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Taylor Mellon