Taylor Meyers
Fletcher,NC
Summary
Dedicated administrative individual well-versed in communication and a strong goal oriented work ethic. Maintains professional appearance and demeanor while expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective organization skills and a polished customer service style.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Advanced Dermatology and Skin Surgery, PA
08.2023 - Current
- Handle high-pressure situations calmly and maintain professionalism at all times while multitasking efficiently in a fast paced environment with thorough attention to detail.
- Daily responsibilities include check-in and check-out process, patient registration, collecting payments, scheduling appointments, verifying insurance benefits, referral entry, answering telephone calls and other duties as needed.
- Manage high call volumes with warmly greeting, handling patient inquiries, directing calls to appropriate staff while providing accurate information to patients to maintain a positive environment.
Front Desk Associate
Biltmore OBGYN
04.2022 - 07.2023
- Greeted and interacted with patients to provide practice information, answers questions, and directed calls to clinical staff for coordination of patient care.
- Used computer programs and registration systems to coordinate patient scheduling, check-in, check-out, and updated information in alignment with HIPAA protocols.
- Obtained payments from patients and scanned identification and insurance cards into electronic health record system.
- Assisted in processing insurance claims with medical coding by keying charges into the EMR, cleaning up and correcting any errors on initial claim scrub, and in the collection of patient financial responsibilities.
Customer Service Representative
Publix Supermarkets Store
10.2017 - 11.2021
- Conferred with customers by telephone or in person to provide information about products or services, answered customers questions, and resolved customer complaints with empathy.
- Received payments and issued receipts, refunds, or change due to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively while maintaining professionalism under pressure in resolving disputes or conflicts.
Education
High School Diploma -
Charles D Owen High School
05.2018
Skills
- Customer Service
- Independent
- Managing Multiple Tasks
- Time Management
- Compassionate
- Active Listening
- Team Collaboration
- Computer/Typing Proficiency
- Scheduling
- Medical Terminology Knowledge
- Call Triaging
- Medical billing and coding
Timeline
Front Desk Associate
Advanced Dermatology and Skin Surgery, PA
08.2023 - Current
Front Desk Associate
Biltmore OBGYN
04.2022 - 07.2023
Customer Service Representative
Publix Supermarkets Store
10.2017 - 11.2021
High School Diploma -
Charles D Owen High School
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