Taylor Fillbach
Director of Marketing
Mentor,OH
Summary
Successful public and private sector professional with experience in C-suite executive support, administration, program & project management, sales & marketing, hospitality, and public engagement. Highly adept at driving business growth while ensuring exceptional customer retention and satisfaction. Proven ability to manage complex projects, implement revenue-generating initiatives, and enhance business processes for operational efficiency. Expertise in financial oversight, strategic planning, marketing, creative direction, and executive administration.
Professional office management expert with strong track record in team leadership and operational efficiency. Known for optimizing office workflows and enhancing administrative processes. Collaborative team player focused on achieving results and adapting to dynamic work environments. Proficient in conflict resolution and process improvement.
Overview
16
16
years of professional experience
Work History
Office Supervisor & Accountant
Setjo LLC
10.2024 - Current
- Manage CIT-funded deals, ensuring transfers from bank accounts are approved
- Process and approve funded warranties, ensuring accurate financial records
- Oversee parts, incentives, and financial reporting for three dealership locations
- Provide daily financial updates and maintain structured records in Google Docs
- Post wholesale deals accurately and manage warranty refund checks
- Supervise office organization, including scheduling and administrative tasks
Founder & President
Taylor Mikal Inc.
01.2009 - Current
- Established a woman-owned small business specializing in professional marketing services, including photography, print and digital ads, graphic design, floral preservation, painting, and functional art
- Provide comprehensive creative marketing solutions tailored to businesses and individual clients
- Specialize in commissioned luxury artwork, including floral preservation, resin epoxy work, and mixed media paintings
- Excel in art manipulation and creative direction, producing unique and customized pieces
Director of Programs & Marketing | Executive Assistant to the Clerk of Courts
Lake County Clerk of Courts
01.2021 - 01.2024
- Developed and managed all revenue-generating and public service programs, contributing to a $5.3 million surplus
- Designed, launched, and expanded the Title Runner Program, securing 28 new dealership partnerships
- Planned, implemented, and managed the ODNR Watercraft Registration Program
- Established and led the U.S
- Passport Processing Program, increasing public service offerings
- Managed the Business Retention & Expansion (BRE) Program for the Title Division
- Created and implemented the Title Manual Training Program for dealership clients
- Developed and managed the Clerk of Courts' digital marketing presence across multiple platforms
- Served as the official photographer and videographer, creating branded visual content
- Designed, developed, and managed the Clerk of Courts' Title Division website
- Oversaw all social media channels, increasing public engagement and awareness
- Created and produced a Screen Vision media commercial to promote Clerk of Courts services
- Designed content and procured billboard ads throughout Lake County
- Managed press engagement, including crafting and distributing press releases
- Managed daily schedules, travel, and executive logistics for the Clerk of Courts
- Served as a liaison between the Clerk of Courts, public officials, department heads, state officials, and other stakeholders
- Acted as a proxy for contracts, checks, and served as a voting board member on three county boards
- Assisted with payroll processing and budget management for the $3.9 million Title Division budget
- Led hiring efforts, including resume screening, first-round interviews, and candidate recommendations
- Assisted in staff performance appraisals, merit increase recommendations, and personnel management
- Coordinated executive meetings, conferences, and community engagements
Assistant Manager
Trentina - Chef Jonathan Sawyer
01.2015 - 01.2017
- Company Overview: (Four-Star Michelin Restaurant)
- Supervised and scheduled restaurant staff, ensuring optimal operational efficiency
- Managed payroll, bank deposits, and financial records with precision
- Oversaw a curated tasting menu, expertly pairing wines for an enhanced dining experience
- Maintained high-quality food presentation standards while controlling costs
- Organized and coordinated special events, elevating the guest experience
- Fostered a professional and welcoming atmosphere, ensuring high staff morale and customer satisfaction
- Trained and developed new employees, enhancing team performance
- (Four-Star Michelin Restaurant)
Manager
Cedar Lee Pub & Grill
01.2011 - 01.2014
- Supervised and scheduled restaurant and bar staff for smooth operations
- Managed bank deposits, cash handling, and financial records
- Oversaw restaurant purchasing, ensuring cost-effective inventory management
- Ensured compliance with health inspections, maintaining top industry standards
- Expanded the pub's beverage selection, introducing a diverse beer lineup
- Created and implemented engaging promotional events, including trivia and karaoke nights
- Trained and mentored staff for improved service quality and customer engagement
Education
Bachelor of Fine Arts - Photography
Cleveland Institute of Art
Art Therapy -
Ursuline College
Art Therapy Certification - Additional Courses in Psychology & Business Marketing
Cuyahoga Community College
Skills
- Scheduling and calendar management
- Team leadership
- Time management
- Operations management
- Project planning
- Relationship building
- Event coordination
- Project management
- Travel coordination
- Clear oral/written communication
- Customer service
- Project planning and development
Awards
Heroic Action Award, Recognized for saving a life, Lake County Commissioners & Ohio Clerk of Courts Association
The Ohio Clerk of Courts Association Education Award
Timeline
Office Supervisor & Accountant
Setjo LLC
10.2024 - Current
Director of Programs & Marketing | Executive Assistant to the Clerk of Courts
Lake County Clerk of Courts
01.2021 - 01.2024
Assistant Manager
Trentina - Chef Jonathan Sawyer
01.2015 - 01.2017
Manager
Cedar Lee Pub & Grill
01.2011 - 01.2014
Founder & President
Taylor Mikal Inc.
01.2009 - Current
Art Therapy -
Ursuline College
Art Therapy Certification - Additional Courses in Psychology & Business Marketing
Cuyahoga Community College
Bachelor of Fine Arts - Photography
Cleveland Institute of Art
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